Opportunity within legal marketing...


My client leads the world in website development and other legal marketing needs for small law firms.  They help small law firms establish and maintain their online presence through personalised Websites. 


As the Website Coach you will be required to liaise with new and existing clients whilst managing client expectations in relation to the setup and delivery of their website.


Your commitment to exceptional attention to detail and customer service will see you excel in this role. Reporting to the UK Websites Manager, you will be part of a close knit team who love to share ideas, innovate new ways of doing things and are driven to be the best to reach our goals.


Key Responsibilities 


¾  HelpDesk Technical support and escalation of cases

¾  Scheduling website customisations with the Website Developer and client

¾  Reviewing websites prior to distribution

¾  Successfully manage and maintain the relationship with the client and all stakeholders

¾  Develop, document and maintain internal systems including policies and procedures for consultants

¾  Manage clients whose projects are on hold or stalled

¾  Process cancellations

¾  Schedule launches with the client and the IT Coach

¾  Creation and maintenance of data entered into internal systems

¾  Scheduling website customisations with the Website Technician and client

¾  Ensure all projects are delivered on-time and with client satisfaction

¾  Creation and maintenance of data entered into internal systems


Skills & Requirements 

¾  Strong verbal and written communication skills

¾  Exceptional eye for detail

¾  Ability to self-motivate, with a keen interest to learn

¾  Experience with managing client expectations and customer service

¾  Highly developed problem solving skills

¾  Capability to work autonomously and within a small, goal driven team

¾  Friendly, helpful and team driven disposition



There are endless opportunities within the business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential.

If this sounds like the perfect role for you, we would love to hear from you!

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


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