Love Technology? Excellent career opportunity.

22/05/2018

SCOPE

My client leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model.  They are seeking a IT Infrastructure Administrator and will provide you with the best training, equipment, mentoring and support in order for you to be successful.

The Information Technology division supports and maintains the internal IT to ensure all business users are using the most appropriate technology and have seamless/uninterrupted access to my clients services.  

Position Purpose / Objective

This role executes projects in line with the IT strategy and will implement tactical solutions where it’s in the best interest of the organisation. The position is responsible for supporting and maintaining all of my clients technology systems. The role requires regular business engagement to ensure the company is operating as efficiently and effectively as possible.

 

IDEAL CANDIDATE

You will want to be involved with the ever-changing world of business and technology to ensure my clients technology requirements are catering for resulting in business success and customer satisfaction. You won’t be afraid to try new things, take risks and learn quickly from your mistakes. Change is inevitable and your thinking must be agile enough to efficiently and effectively analyse, reject or accept new initiatives constantly.

 

RESPONSIBILITIES

·         Manage and resolve all local incidents

·         Provide ad-hoc user/server support and assistance as required

·         Manage deployment of new desktops, laptops, IP handsets, mobile phones, software, servers, and network and telephony infrastructure as required

·         Co-ordinate and manage all IT initiatives and projects

·         Action all new starter and leaver software/hardware requests and returns

·         Ensure business requests are actioned in a timely fashion

·         Provide training to staff on business services where possible

·         Escalate technical issues to product specialists internally and externally when required

·         Provide International Support if required

 

Key selection criteria

·         Minimum Bachelor’s Degree in Computer Science or Business.

·         Extremely strong communication and customer service skills. Can easily explain technical issues to non-technical individuals.

·         Mastery of analysis and problem solving from issue to resolution.

·         Ability to multi task and work proactively and independently in a timely manner.

·         Background working within a technical service provider and/or as a network engineer.

·         Has supported a business in its entirety while understanding the detailed requirements of each department.

·         Solid knowledge of Microsoft Azure, Office 365, Dropbox, and change management.

·         Experience troubleshooting Fortigate Firewalls, Aruba WiFI, Windows Server 2008+, Windows 7+, Mac OSX, Cisco/Avaya/Mitel VoIP, IOS and Android environments.

·         Any industry certifications (MCP, VCP, MCSA, MCITP, ITIL, CISSP, PMP, PRINCE2, CCNA, CSA, CSAA, TOGAF) would be highly regarded.


Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 

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