31/08/2018

HR Manager - exciting new generalist role for growing organisation

 

HR Manager

 

My client, based in the West End, is a dynamic international communications company and due to growth and expansion is looking to hire an HR Manager.  This is a standalone role, but will work closely with the management team and as a new position within the organisation will provide an exciting opportunity for an HR generalist to really make this role their own. 

 

Job Purpose:

 

1) To review and manage all HR related issues and policies within the business. 

 

2) To set up HR and employment practices for European offices and future global offices. 

 

3) To manage recruitment activity across the business.

 

4) To create a talent management strategy to ensure the business recruits and retains a high performing team. 

 

5) To deliver a rolling training programme designed to grow team skills and capabilities. 

 

6) To provide leadership and mentoring to the team on HR related issues. 

 

7) To establish long term relationships and networks to enhance my clients profile as a leader in their field.

 

 

 

Key Tasks:

 

• To devise and implement flexible HR policies appropriate for a small but growing business. 

 

• To manage all day-to-day HR issues in the business reporting back to the directors as required. 

 

• To provide guidance on HR requirements, trends and developments as required. 

 

• To set up HR and employment practices for their European offices and future global offices. Ensuring the business meets legal HR requirements in all territories and is able to recruit and retain the talent and capabilities required to support client delivery across the business. 

 

• To manage recruitment across the business. Developing role specifications, job adverts, establishing relationships with head-hunters and advertising platforms, as well as managing sifting exercises, running interviews and designing interview tasks and stages.

 

• To create and manage a talent management strategy to ensure that they can attract the best talent and grow and retain their existing team, helping them to achieve progression within the business. 

 

• To manage the performance appraisal process and train line managers on how to deliver effective appraisals and manage performance. 

 

• To develop relationships with employment law advisors and recruitment agencies to enable quick and effective access to advice as required.

 

• To provide advice and mentoring to team members on HR issues and work related issues as appropriate.  

 

• To be a member of and on occasions lead specialist project groups dealing with strategic issues that the company wishes to address. 

 

• To act as an ambassador for the company at all times. 

 

 

 

If this sounds like the perfect role for you, we would love to hear from you!

 

 

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 

 



02/08/2018

Part time Compliance Administrator required for single office IFA - based in Kew

Compliance Administrator.

 

 

Support for single office IFA with responsibilities to include; day-to-day client administration, pre and post client meeting support and regulatory oversight including compliance and anti-money laundering.

 

2.5 to 3 days a week.

Flexible working hours

£20,000 - £25,000 pa

 

·         Oversight of Compliance and Competence procedures of the firm

·         Monitoring of client files to ensure regulatory requirements are being met.

·         Ensuring that findings from client file reviews are recorded as part of the firm’s management information.

·         Ensuring adherence to the Money Laundering requirements and monitoring through routine file checks.

·         Disclosure to the FCA of anything of which the FCA would reasonably expect notice i.e. submission of the firms Retail Mediation Activities Return.

·         Keep up-to-date with relevant legislative and regulatory developments

·         Ensuring that all appropriate records are kept (e.g. details of client identification, training, transactions etc.).

 

Key Requirements include

 

·         Knowledge of Compliance

·         Knowledge of Money Laundering Reporting function

·         Keeping up-to-date with regulatory developments

 

If this sounds like the perfect role for you, we would love to hear from you!

www.suzannehendrick.co.uk

Suzanne@suzannehendrick.co.uk

0208 878 8862

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 



20/07/2018

Are you a peoples champion? People and Culture Manager required. Fabulous opportunity!

People and Culture Manager - HR Generalist

My client leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model.  They are seeking a strong HR Generalist to join our highly motivated, high velocity and growing team in the UK.  This is a fantastic opportunity for someone seeking a stand-alone role overseeing the HR function of six UK locations.

Salary £40-45k

In this Stand alone HR Generalist role, you will be the People Ambassador.  As a creative thinker – you will need to be adaptable, responsive and embrace change.

 

You will be involved in a wide range of HR activities across multiple locations. The role is based in our Twickenham HQ but will travel to other offices in Brighton, Manchester, Cardiff, Edinburgh and Dublin on a quarterly basis. You’ll create an open-door approach for HR and work embedding their culture with the wider team. This role seeks a strong HR Generalist who is comfortable working on the operational side of HR, with scope for the role to grow and become more strategic in the future.

Responsibilities

  • Dealing with various HR queries across the businesses, ensuring throughout that their culture is firmly embedded.
  • Monitoring, reviewing and updating all HR policies and ensuring they’re in line with current legislation.
  • Partnering with Senior Exec and Line Managers to review employee relations, performance management, resourcing and staff management.
  • Deal with ER cases including disciplinary, grievance and absence management cases.
  • Advising and coaching managers on how to deal with issues and prevent future occurrences.
  • Oversee, own and administer the team trainings needs, processes and induction.
  • Support and work on a variety of HR projects (e.g. employee engagement, office refurbs and move.).
  • Manage and update HR systems
  • Administer staff benefits: pensions, private health insurance, cycle to work schemes.
  • Submit monthly payroll.
  • Manage recruitment process documentation, training, promotions, terminations and exit interviews.

 

The right candidate is;

·         Happy to work as the sole on site person but as part of a geographically spread team.

·         Personable, friendly and outgoing personality, a champion of their culture, with big ideas and the ability to deliver.

·         Comfortable and confident dealing with strong personalities and stakeholders of all levels.

·         Energetic and motivated, great at generating ideas and taking responsibility from start to finish.

·         Credible and trustworthy, and happy to create an “open door” HR approach.

·         Happy with travel and occasional overnight stays.

 

Selection Criteria – Essential

In this role attention to detail is essential. You will be dealing with a wide range of queries and challenges from all levels of the business, therefore you will need to be organized and be an expert at overcoming difficult situations, providing a first-class service to the team. The ideal candidate will have;

·         Demonstrable current HR experience ideally as an HR Generalist or HR Advisor.

·         Ideally worked in a variety of sectors or environments.

·         Experience of cultural change.

·         CIPD qualified or working towards qualification.

·         You are a goal orientated and driven to succeed individual.

·         You have strong communication skills (both written and verbal) and the gravitas and ability to converse with high level decision-makers.

 

Benefits

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential.

If this sounds like the perfect role for you, we would love to hear from you!

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 

 



26/06/2018

Part Time Administrator required in Chiswick

Part Time Administrator.

 

Hours:   9.30 – 3.30 three days a week to include Friday, but not Mondays.

Location: Chiswick High Road near Turnham Green

20 days holiday per annum plus 3 at Christmas (office closes between Christmas and New Year) (pro rata for part time)

Duties:

·         Set up new client files on our software (Windows, Excel and IRIS) and draft engagement letters from Word templates and create signed pdf’s.

·         Update new client spreadsheet.

·         Proof read emails destined for clients for correct grammar and professionalism

·         Open the post, file or pass to colleague for action

·         Scan forwarded correspondence to clients with appropriate covering email.

·         File correspondence in client files

·         Bank cheques

·         Take letters to the post office

·         Send client invoices out using Sage

·         Add new clients to the excel lists, add their details to IRIS, log into the tax portal and register a new client, enter codes onto the tax office portal etc.

·         Answer the phone

·         Greet visiting clients and offer and make drinks

 

Requirements:

·         Excellent written English

·         Computer skills on Word and basic Excel

·         Highly organised person

·         Good people skills

 

Pro rata £21k per annum

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 



18/06/2018

Opportunity within legal marketing...

My client leads the world in website development and other legal marketing needs for small law firms.  They help small law firms establish and maintain their online presence through personalised Websites. 

 

As the Website Coach you will be required to liaise with new and existing clients whilst managing client expectations in relation to the setup and delivery of their website.

 

Your commitment to exceptional attention to detail and customer service will see you excel in this role. Reporting to the UK Websites Manager, you will be part of a close knit team who love to share ideas, innovate new ways of doing things and are driven to be the best to reach our goals.

 

Key Responsibilities 

 

¾  HelpDesk Technical support and escalation of cases

¾  Scheduling website customisations with the Website Developer and client

¾  Reviewing websites prior to distribution

¾  Successfully manage and maintain the relationship with the client and all stakeholders

¾  Develop, document and maintain internal systems including policies and procedures for consultants

¾  Manage clients whose projects are on hold or stalled

¾  Process cancellations

¾  Schedule launches with the client and the IT Coach

¾  Creation and maintenance of data entered into internal systems

¾  Scheduling website customisations with the Website Technician and client

¾  Ensure all projects are delivered on-time and with client satisfaction

¾  Creation and maintenance of data entered into internal systems

 

Skills & Requirements 

¾  Strong verbal and written communication skills

¾  Exceptional eye for detail

¾  Ability to self-motivate, with a keen interest to learn

¾  Experience with managing client expectations and customer service

¾  Highly developed problem solving skills

¾  Capability to work autonomously and within a small, goal driven team

¾  Friendly, helpful and team driven disposition

 

 

There are endless opportunities within the business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential.

If this sounds like the perfect role for you, we would love to hear from you!

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 



22/05/2018

Love Technology? Excellent career opportunity.

SCOPE

My client leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model.  They are seeking a IT Infrastructure Administrator and will provide you with the best training, equipment, mentoring and support in order for you to be successful.

The Information Technology division supports and maintains the internal IT to ensure all business users are using the most appropriate technology and have seamless/uninterrupted access to my clients services.  

Position Purpose / Objective

This role executes projects in line with the IT strategy and will implement tactical solutions where it’s in the best interest of the organisation. The position is responsible for supporting and maintaining all of my clients technology systems. The role requires regular business engagement to ensure the company is operating as efficiently and effectively as possible.

 

IDEAL CANDIDATE

You will want to be involved with the ever-changing world of business and technology to ensure my clients technology requirements are catering for resulting in business success and customer satisfaction. You won’t be afraid to try new things, take risks and learn quickly from your mistakes. Change is inevitable and your thinking must be agile enough to efficiently and effectively analyse, reject or accept new initiatives constantly.

 

RESPONSIBILITIES

·         Manage and resolve all local incidents

·         Provide ad-hoc user/server support and assistance as required

·         Manage deployment of new desktops, laptops, IP handsets, mobile phones, software, servers, and network and telephony infrastructure as required

·         Co-ordinate and manage all IT initiatives and projects

·         Action all new starter and leaver software/hardware requests and returns

·         Ensure business requests are actioned in a timely fashion

·         Provide training to staff on business services where possible

·         Escalate technical issues to product specialists internally and externally when required

·         Provide International Support if required

 

Key selection criteria

·         Minimum Bachelor’s Degree in Computer Science or Business.

·         Extremely strong communication and customer service skills. Can easily explain technical issues to non-technical individuals.

·         Mastery of analysis and problem solving from issue to resolution.

·         Ability to multi task and work proactively and independently in a timely manner.

·         Background working within a technical service provider and/or as a network engineer.

·         Has supported a business in its entirety while understanding the detailed requirements of each department.

·         Solid knowledge of Microsoft Azure, Office 365, Dropbox, and change management.

·         Experience troubleshooting Fortigate Firewalls, Aruba WiFI, Windows Server 2008+, Windows 7+, Mac OSX, Cisco/Avaya/Mitel VoIP, IOS and Android environments.

·         Any industry certifications (MCP, VCP, MCSA, MCITP, ITIL, CISSP, PMP, PRINCE2, CCNA, CSA, CSAA, TOGAF) would be highly regarded.


Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 


16/04/2018

Legal Specialist - do you have a law degree and strong interest in IT?

My client provides legal practice management software for small law firms and are seeking a Content Specialist to join their highly motivated, high velocity and growing team.

 

SCOPE

The Content team is responsible over 3,000 automated legal forms and more than 300 legal precedents available to their clients. The Content team also undertakes a lot of project work on new content initiatives.

 

RESPONSIBILITIES

Duties of the Content Specialist include but are not limited to:

 

·         Undertaking legal research;

·         Reviewing legal documents;

·         Some legal drafting or redrafting of documents;

·         Project management;

·         Client and market consultation;

·         Contribution to the delivery of Content projects to the UK’s client base.

 

These responsibilities may be added to or adjusted at any time in accordance with operational requirements.

 

Key selection criteria

·         Fluency in written and spoken English is crucial

·         At least one year of experience working in the legal industry, preferably in a small law firm environment;

·         Has completed a Law degree;

·         Strong attention to detail and excellent written and verbal communication skills;

·         Excellent organisational and time management skills;

·         Strong commitment to deliver excellent client service;

·         Ability to work independently as well as in a team;

·         Experience using a legal document management software program;

·         Some project management experience; and

·         Enjoys working in a dynamic role and embraces new tasks and projects.

 

If this sounds like the perfect role for you, we would love to hear from you!

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


13/04/2018

Love Customer Service, want a successful career? Exciting opportunity in Twickenham.

My client leads the world in website development and other legal marketing needs for small law firms. 

As the Customer Service Representative you will be required to liaise with new and existing clients whilst managing client expectations in relation to the setup and delivery of their website.

 

Your commitment to exceptional attention to detail and customer service will see you excel in this role. Reporting to the UK Websites Manager, you will be part of a close knit team who love to share ideas, innovate new ways of doing things and are driven to be the best to reach our goals.

 

Key Responsibilities 

 

¾  First responder for incoming calls and emails

¾  First level support

¾  Schedule and perform Online Design Brief completion sessions over the phone, video or in person

¾  Provide support for clients using our Online Design Brief

¾  Liaison with other staff in relation to the initial stages of our website offer/processes 

¾  Creation and maintenance of data entered into internal systems

¾  Manage incoming Live Chat cases

¾  Scheduling website customisations with the Website Technician and client

 

Skills & Requirements 

¾  Strong verbal and written communication skills

¾  Exceptional eye for detail

¾  Ability to self-motivate, with a keen interest to learn

¾  Experience with managing client expectations and customer service

¾  Highly developed problem solving skills

¾  Capability to work autonomously and within a small, goal driven team

¾  Friendly, helpful and team driven disposition

¾  Able to show empathy with others

 

Benefits

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential.

 

If this sounds like the perfect role for you, we would love to hear from you!

 

www.suzannehendrick.co.uk

Suzanne@suzannehendrick.co.uk

0208 878 8862

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


12/04/2018

Website Technical Coordinator - an fantastic opportunity in Website Development and Marketing

My client leads the world in website development and other legal marketing needs for small law firms. 

As the IT Support Consultant you will be required to liaise with clients and domain hosts in order to launch client websites as well as undertake other IT related tasks such as implementing SSL on client websites.

 

Your commitment to exceptional attention to detail and customer service will see you excel in this role. Reporting to the United Kingdom Websites Manager, you will be part of a close knit team who love to share ideas, innovate new ways of doing things and are driven to be the best to reach our goals.

 

Key Responsibilities 

 

¾  Liaison with clients to manage the connection of their domain to their website

¾  Liaison with external domain hosts in relation to the domains they host for our clients

¾  Registering, renewing and managing domains

¾  Ordering SSL certificates, liaising with clients to approve the certificates, implementing on websites

 

Skills & Requirements 

¾  Experience with DNS management and SSL

¾  Familiarity with WordPress

¾  Strong verbal communication skills and a customer service orientation

¾  Exceptional eye for detail

¾  Highly developed problem-solving skills

¾  Capability to work autonomously and within a small, goal driven team

 

Benefits

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential.

 

If this sounds like the perfect role for you, we would love to hear from you!

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 

 


10/04/2018

Website Developer - progressive organisation in Twickenham

My client leads the world in website development and other legal marketing needs for small law firms. 

 

Your commitment to exceptional attention to detail and customer service will see you excel in this role. Reporting to the UK Manager based in Twickenham, you will be part of a close knit team who love to share ideas, innovate new ways of doing things and are driven to be the best to reach our goals.

 

 

Key Responsibilities

The Website Developer’s responsibilities include, but are not limited to:

¾  Processing client Design Briefs for creation of a website

¾  Efficient design and creation of high quality Websites

¾  Updating internal Website documentation

¾  Second level technical support

¾  Working with the UK Manager to implement process improvements

 

Skills & Requirements

¾  Experience in setting up and customising websites using WordPress.

¾  Working knowledge of HTML and CSS.

¾  Adobe Photoshop skills.

¾  Understanding of search engine optimisation and ability to tailor metadata and content to meet SEO goals.

¾  Problem solving ability.

¾  Experience with Wordpress Multisite

 

Benefits

 

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential.

 

If this sounds like the perfect role for you, we would love to hear from you!

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


06/04/2018

Website Consultant - exciting opportunity in Twickenham

My client leads the world in the development and sale of cloud based software and they are looking to recruit a Website Consultant to join their growing team in the Twickenham office.    They will provide you with the best training, equipment, mentoring and support in order for you to be successful.

 

Position Purpose / Objective

This is a multifaceted role which includes both the creation and support of high quality Websites.

You will be providing the first point of contact for clients and colleagues in the UK in relation to websites. This means you’ll be talking to and emailing clients both to help them through the website process and to help them with basic editing tasks on their website.

You will also be creating high quality websites and delivering them to clients plus keeping accurate records and for measuring and reporting on key performance indicators.

 

RESPONSIBILITIES

In this role, you will:

·         Maintain positive contact with clients throughout the website installation process

·         Design and setup Websites

·         Provide ongoing support to website clients

·         Maintain accurate records and documentation, and report on the client database

·         Assist with ongoing improvements to both process and software

 

Key selection criteria

·         Demonstrated interest in designing, building and launching websites

  • Aptitude for visual design
  • Experience with Photoshop and WordPress
  • Experience with multisite installations of WordPress useful but not required
  • Efficient and precise organisational skills with attention to detail
  • Excellent communication skills with a friendly and helpful customer service orientation
  • Patient problem solving ability
  • Aptitude and willingness to continually learn and improve skills and understanding across areas such as search engine optimisation, online marketing, HTML & CSS, Photoshop, website design
  • Ability to be self-directed while also contributing to a team dynamic

·         Excellent time management skills

·         Adaptability, creativity, efficiency and thoroughness are key strengths needed for this role.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


04/04/2018

HR Administrator - well established Brentford organisation

Job Title:                    HR Administrator

Reporting to:             Group Head of HR  

 

Main purpose of Job

To support the HR team administratively and to coordinate recruitment and training.

 

Key Accountabilities and Objectives

§  Issue contracts of employment, offer letters and supporting documents

§  Review new employee files and chase for missing documents/data

§  Coordinate probation reviews and sending of pension packs

§  Issue change of terms and conditions letters

§  Enter holidays from SharePoint onto the HR system. Reconcile errors and wrongly submitted data

§  Type up minutes from disciplinary meetings and draft warning letters

§  Carry out exit interviews and issue leaver letters

§  Coordinate recruitment including advertising roles, arranging interviews and making offers of employment

§  Coordinate health screening including arranging dates, locations and follow ups 

§  Coordinate training requests from managers, arranging training and informing attendees of details. Update HR system with training booked or completed

§  Notify managers of training due to expire

§  Carry out data entry on the HR system and run ad-hoc reports

§  Manage HR inbox

Other Duties

§  Develop knowledge of HR system to be able to provide assistance to managers

§  Raise profile by dealing direct with managers and maintain a high level of confidentiality.

§  Organise Head Office Christmas Party and any other events

§  Gym membership renewals

§  Conduct any other reasonable request associated with this job function or the smooth running of the department.

 

Person Specification

 

§  The post holder must show a high level of confidentiality and professionalism

§  Excellent attention to detail

§  Ability to deal with a wide range of tasks

§  Previous experience in a HR environment beneficial, as is experience of a HR system.

§  Car driver with clean licence and the ability to travel to other Company depots as and when required.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.                                                                                                                             


13/03/2018

Websites Manager - legal specialist

My client specialises in website development and other legal marketing needs for small law firms, helping them establish and maintain their online presence through personalised Websites. 

 

As the UK Websites Manager, this role will see you leading a close-knit team who love to share ideas, innovate new ways of doing things and are driven to reach our goals.

 

Key Responsibilities 

 

¾  General management of the Zaliet Website Team including: 

¾  Hiring staff 

¾  Providing training in implementation and support of the Websites 

¾  Daily observation and assistance for the team including building websites, performing quality checks, providing client support and doing domain connection or SSL implementation when required 

¾  Reviewing performance and ensuring staff meet quality standards

¾  Assisting team members to improve their performance and overseeing professional development 

¾  Setting and monitoring progress in goals 

¾  Fostering a positive experience for clients, including dealing with complaints 

¾  Collecting, reporting and analysing data in regard to national KPIs 

¾  Advanced technical support

¾  Working with the Global Manager to implement process and software improvements 

 

Skills & Requirements 

¾  Experience in website design, marketing or management

¾  Highly developed relationship management and problem solving skills 

¾  Strong written and verbal communication skills 

¾  Ability to streamline and improve processes 

¾  Ability to motivate, train and mentor staff 

¾  Proactive, open attitude and willingness to be hands-on with the work performed by the team 

¾  Website design, Photoshop, HTML, CSS, WordPress skills 

¾  Understanding of online marketing and SEO

¾  Technical understanding and experience with DNS and SSL

 

 

Benefits

There are opportunities within the business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

¾  A fantastic culture – open communication, transparency through practical and quarterly strategic briefings

¾  Gym membership, excellent pension benefit, regular social events.

 

 Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 


09/03/2018

Love sales, want career, experience within finance or legal? Great opportunity in Twickenham

My client leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model.  They are seeking a Sales Product Specialist and will provide you with the best training, equipment, mentoring and support in order for you to be successful.

Person Specification

·         In this role attention to detail is essential. As you will be dealing with professional legal entities, and you will need to be organized and be an expert at overcoming difficult situations, providing a first class service. The ideal candidate will be;

·         Motivated by money

·         Keen to pursue a career in sales

·         Has an excellent telephone manner

·         Is a strong people person

This is mainly a telephone based role.

Position Purpose / Objective

Being a Product Specialist is an exciting job and is incredibly vital for the business. Principally you will be working in tandem with our sales team, generating new leads. This is a results-driven role and requires being able to work in a dynamic and fast-paced environment. You will be personifying our company’s core values, and you will be representing them as you speak with new potential clients. Success in this role means having hit all your targets and generating quality leads for your sales colleagues, leading to successful instructions and eventually sales

Selection Criteria - Essential

  • You have outbound lead generation experience.
  • You are a goal orientated and driven to succeed individual.
  • You have strong communication skills (both written and verbal) and the ability to converse with high level decision-makers.
  • You are able to work towards targets and enjoy working collaboratively as part of a successful team, contributing to team targets and income
  • You are creative and eager to learn
  • Knowledge of Salesforce

Benefits

Opportunities within the business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. They offer a fantastic culture – open communication, transparency through practical and quarterly strategic briefings.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


09/03/2018

Love Customer Service, want a successful career? Exciting opportunity in Twickenham.

My client leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model.  They are seeking a Helpdesk Technician and will provide you with the best training, equipment, mentoring and support in order for you to be successful.

 

The Helpdesk Technician will focus on guiding customers for various use and installation related questions.

 

Responsibilities and Duties (including but not limited to)

·         Provide client support and technical issue resolution via email, phone and live chat

·         Understand client's business/software needs

·         Resolve technical issues by guiding clients with specific features of the software products

·         Proactively improve the self-support centre by developing better self-help material (written how-to articles, demo videos, etc)

·         Able to work independently and efficiently to meet deadlines.

All training will be provided.

Skills Required

·         1 years’ customer service experience required. Accounting (especially in a legal environment) experience would be an advantage.

·         Excellent communication, customer service and writing skills are essential.

·         Experience with Microsoft products including MS Word and Excel.

·         Demonstrate strong collaborative teamwork and people skills.

·         Excellent collaborative spirit.

·         Thrives working with an intellectually stimulating, high-energy team.

·         Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.

·         Ability to meet deadlines and commit to team goals.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


12/02/2018

Director of Account Management - based in Ealing


Company Overview:  My Client is a premier global provider of Employee Assistance Programmes, (EAP), Work-Life services and employee effectiveness services. They are committed to being at the forefront of the employee support service industry, bringing top-quality work-life and wellness services to organisations of all sizes that help employees meet the growing demands of today’s workplace.


 


Position: Director of Regional Account Management, EMEA


 


Reports to: Senior Vice President, Global Account Management


 


Position Summary:


 


The Director of Regional Account Management, EMEA, is responsible for the management of the EMEA Account Management Team. This role includes supervisory management, setting team objectives, delivery of team business targets, staff recruitment, coaching and training staff, assisting team members with their client accounts on a day to day basis, acting as a lead representative for the business with clients, and account management activity for assigned client accounts. Additionally the role involves supporting the Senior Vice President, Global Account Management, Sales and Account Management teams globally and, other Departments to work towards the achievement of business objectives.       


 


The position requires a highly proactive approach with the ability to deliver effective supervisory people management outcomes, business performance management outcomes, business planning objectives as well as key deliverables in client account management. While the day to day management focus is for the UK and Ireland Account Management Team my client has a global focus for its business and the role will encompass working within a global business model.


 


The role will involve travel within the UK and some overseas travel as needed.


 


 


Position Responsibilities:


 


 (1) Responsibility for the management of the UK and Ireland Account Management Team. Currently the team structure includes the position as Director of Regional Account Management, EMEA plus:


 


Senior Account Manager x 9 (5 in London, 1 in Dublin, 2 in Paris, 1 in Ghent/Brussels)  


Account Manager x 2 (London based)


 


 (2) Day to day people management duties for the EMEA Account Management Team will include:


 


Supervisory management, performance management, setting staff objectives, mentoring, training and coaching, completing performance appraisals, recruitment of new staff as required, staff inductions and probation period reviews, staff leave approvals, expense approvals, and following HR policies & guidelines. Resource planning will also form part of the role in consultation with the Senior Vice President, Global Account Management and CEO.


(3) Responsibility for the delivery of agreed business performance outcomes, business planning objectives as well as key deliverables in client account management. This includes monitoring and reporting on agreed team revenue targets, reviewing and allocating team portfolios, analysis of team performance, recommendations on business improvements and achieving agreed business objectives. Actively assisting team members with their client accounts on a day to day basis, acting as a lead representative for the business in developing client business relationships including attending client meetings, assisting with business up-sales, client renewals and working with  Business Development to secure new business opportunities. In conducting these duties the Director will liaise closely with the Senior Vice President, Global Account Management and CEO.       


(4) The Director of Regional Account Management, EMEA may also be assigned individual accounts to manage as agreed with the Senior Vice President, Global Account Management.


 


(5) The Director of Regional Account Management, EMEA must build strong business relationships within the entire Account Management and Business Development teams globally as well as with all Departments and in all global locations. Active participation in supporting business objectives, projects, initiatives is essential. My client has a global focus for its business and the role will encompass working within a global business model.  


 


Core Competencies:


 


·         Excellent people management and business management skills.


·         Leadership skills.


·         Demonstrated ability to build strong business relationships.


·         Skills and experience in business development


·         Excellent communication skills.


·         Ability to deal with the requirements of multiple stakeholders both internally and externally.


·         Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines and the ability to deal with change.


·         Project management skills.


·         Strong analytical skills.


·         Proficient with IT and technology applications, CRM database use, project management tools and competent in working with Microsoft Office Suite products.


Experience and Qualifications:


 


Demonstrated experience in a management role combining both people management and business management experience and responsibility in a commercial setting is required. Experience in account management roles, working with business to business, and or 3rd party intermediary client relationships, is preferred. Additional experience in account management dealing with global clients would also be an advantage.     


 


Educated to Bachelor’s Degree level.


 


Eligible to work in the UK.


 


Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 



31/01/2018

Love Marketing/Social Media, are you an efficient PA - fantastic opportunity!

PA / Marketing Assistant

Full time

London/home based

 

This role is an excellent opportunity to work with a highly successful entrepreneur who works across a range of industries and projects spanning technology, media and engineering.  He and his team operate these businesses and invest in others.  He serves on several boards and is actively involved in many of the investments. 

 

His PA of 7 years is now leaving on maternity leave and is therefore looking for someone who can take over for the next 12 months, possibly longer.  You will need to be able to run all of his personal and professional admin, social media accounts, prepare presentations, write copy and generally ensure that he is on top of things and delivering what is required of him. 

 

He prefers an informal approach and is flexible on work hours and days – however the role does require that you are available on text and email 7 days a week (although weekend work is kept to a minimum).  He generally operates from home or one of the company offices.  At the same time, family time and getting space for himself is also very important.

 

Key tasks

 

·         Dealing with all aspects of his professional and personal life:  Home, bills, banking, diary, travel, projects, research, family etc.

·         Extensive and complex diary management, coordinating any combination of internal/external meetings, functions and conferences

·         Extensive travel organisation, both personal and business, and preparation of itineraries, accommodation and visas etc.

·         Assistance with marketing related tasks such as brand development, public relations and promotional activities

·         Setting up pages and establishing presence on the social networks relevant to strategic objectives

·         Producing and distributing documents, business plans and presentations

·         Coordinating and inputting expenses, paying and issuing invoices

·         Personal and business correspondence over the phone, by email and letter

 

Ideal candidate

 

Someone who is capable and able to deal with fluctuating demands.  Some of the tasks are basic, but they are essential and so diligence and an ability to produce great work is a must.

 

·         Demonstrable ability to adapt to and prioritise a varied and ever changing workload whilst remaining calm under pressure

·         Previous experience working as a PA with a knowledge of marketing and a passion for social media

·         Professional, friendly and presentable

·         Excellent PC skills including Word, Excel and PowerPoint

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


23/01/2018

Accounts Assistant - working day 09.00 to 17.00 with parking. Based in Brentford

Accounts Assistant

 

My client is a well established company with 120 staff over 3 sites.

The working hours are 09.00 to 17.00 and there is parking available. You will be working alongside two colleagues (Finance manager and another accounts assistant), and must be happy to work in a small quiet office.

 

Job Description:

This is a varied and challenging role, alongside one other Assistant you will be providing important support to the Finance Manager, with exposure to all aspects of the business.  The key elements of the role are as follows:

 

           Sales and Purchase Ledger

           Credit Control

           Payment Runs

           Bank Reconciliations

           Sales/Inventory

           VAT returns

           Balance Sheets

           Weekly Payroll

           Monthly Financial Reporting

           Some office management admin

 

Sales Ledger

  • Prepare and process sales invoices
  • Prepare and email sales statements to clients
  • Credit control.

 

Cash and Bank

  • Bank Reconciliations
  • Petty Cash
  • Excel Cash Book Management

 

Purchase Ledger

  • Process Supplier Invoices
  • Process Company Credit Cards and personal expenses
  • Prepare and process Bacs payment runs
  • Reconcile supplier statements

 

Job costing

  • Update weekly sales reports
  • Review sales management information systems
  •  

 

VAT

  • Quarterly VAT returns

 

Qualities

  • Experienced in a similar role
  • Must be able to work independently, unsupervised
  • A good level of business acumen and common sense
  • Sage experience essential
  • Accounting experience essential
  • Good communication skills and ability to work as a part of the team
  • Strong numerical skills
  • Ability to work under the pressure and meet deadlines.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


01/01/2018

HAPPY NEW YEAR!! Best wishes for 2018.

Wishing all my clients and candidates a happy new year and very best wishes for 2018.


23/11/2017

Love Sport and Music? Fab opportunity for Marketing Assistant - based in Parsons Green

My client specialises in the provision of client entertaining solutions ranging from hospitality and ticket options to bespoke event management within music and arts, and sports.  Reporting to the Head of Sales and Marketing you will provide marketing support while having great attention to detail and able to multi task in a busy, vibrant office.

My client is looking for an enthusiastic outgoing candidate who is up for the challenge to join the team and assist in the marketing and promotion of events to their clients.  The role primarily included updating the company website and producing event presentations with occasional client interaction – there are also some administrative parts to the role including invoicing and logistics assistance.  They are a medium sized organisation and every member of the team is vital in ensuring that they maintain their high standards and continue to grow.

MARKETING EXECUTIVE

Responsibilities

  • Managing and updating website content
  • Creating event presentations and client proposals
  • Assisting with social media
  • Managing event invoicing
  • Assist with company events
  • Maintaining company visuals and image library
  • Managing Docusign contracts/paperwork
  • Managing distribution list for weekly E-shot and assisting with sending weekly newsletter
  • Assisting with logistics and operations

 

Key attributes:

·         Computer literacy

·         Ability to learn new skills (website/presentations/invoicing etc)

·         Effective prioritisation and time management

·         High attention to detail/perfectionist

·         Calm under pressure

·         Organised – able to multitask

·         Professional when interacting with clients by phone/email or face to face at events.

·         Socially confident – knowledge and interest in sport and music/cultural events is preferable.

 

Benefits:

·         Hours 08.30 to 18.00 with early finish on Fridays.

·         Bi Annual bonus based on personal and company performance

·         Quarterly incentives

·         Employee of the month awards/prizes

·         Company reward lunches

·         Attend events to include about 5-8 a year

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 


21/11/2017

Recruitment and Training Coordinator based in Putney

Role:    Recruitment and Training Co-ordinator

Reports to:      HR Manager

Direct Reports: None

Hours:   39.5 per week Monday to Friday. 9am to 6pm (5.30am on Fridays) 

 

Role Purpose

 

To co-ordinate end to end UK recruitment activity and provide recruitment analytics and suggestions for future recruitment drives to the Management Team.

 

Responsibilities

 

1. Co-ordinate the end to end recruitment process for UK-based roles

2. Screen CVs, and arrange interviews as necessary

3. Conduct telephone interviews and first stage interviews

4. Organise and store paperwork, documents and computer-based information

5. Create reports for Management Team on recruiting methods and success rates

6. Liaise with hiring managers in terms of updating job descriptions and interview questions

7. Plan recruitment drives for sales roles throughout the year

8. Organise and run assessment days

 

Duties

 

The duties that derive from these responsibilities include but are not exclusive to:

 

• Liaise with Hiring Managers to create job adverts and advertise internally and externally

• Update interview questions and in-tray exercises as required

• Screen CVs, arrange interviews, conduct phone interviews and first stage interviews for UK based roles

• Advise hiring managers on current candidates and provide summaries of telephone interviews for successful candidates

• Answer recruitment queries on an ongoing basis either via phone or email or in person

• Monitor and input applications and enquiries into the database

• Provide statistical analysis on recruitment trends as required from management

• Liaise with the Head of Sales and Service when planning sales recruitment drives

• Prepare all paperwork for new starters and inductions and put together contract pack

• Become conversant with the HR database, CRM, Recruitment Microsite, Twitter and Facebook

• Completion of purchase orders for any recruitment expenditure

• Organisation of all recruitment and training administration

• Liaise with the Sales and Service Coaching Team to organise sales training and inductions

• Liaise with hiring managers to ensure induction timetables are completed

• Book external meeting rooms for training as and when required

• Maintain all relevant HR and recruitment spreadsheets

• Regular reviews of recruitment processes and offering suggestions of improvement if necessary

• Regular reviews of the induction and training processes and offering suggestions when necessary

• Such other duties as management may reasonably require from time to time

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


17/11/2017

HR Manager, Stand alone role - superb opportunity based in Ealing Broadway

HR Manager – Stand-alone role.

Based Ealing Broadway.

 

The Company

My client is one of the leading Global EAP providers and they are looking for an experienced HR Manager to join this busy department.

 

The Role

The role will be a HR Manager standalone position supporting UK, Ireland, France and Portugal and will be the first point of contact for all HR issues, showing strength in specialist areas such as Employee Relations and recruitment.  The Human Resources Manager HRM will be responsible for delivering a proactive and strategic HR service. This would include responsibility for all aspects of Human Resources records, and for advising on Human Resources matters to ensure compliance with current legislation and best practice. This role will involve working closely with the Management Team to develop processes to ensure efficient recruitment, development, retention and motivation of employees.

 

The HR Manager's role is essential to supporting managers by providing a robust administration service and clear professional guidance.

 

·         Experience processing and handling payroll and tax, working closely with the US Finance Team.

·         Managing the employee benefits program, re broking agreements, plus conducting annual benefit benchmarking.

·         Generating employee contracts for new hires, new hire induction and managing the leaver process.

·         Monthly reporting, (absence, headcount, salary review and payroll)

·         Keep up to date with legislative changes and flag up anything that will impact policy, process or procedure.

  • Act as a central contact point for managing ER cases, liaising with company Lawyers where appropriate and working alongside senior management.
  • Responsible for writing and implementing HR policies in the business for both UK & Ireland.
  • Working closely with the recruitment team to ensure end to end process is adhered to.
  • Responsible for the UK employee handbook and ensuring it is maintained and communicated throughout. 
  • Supply statistical data for external award surveys
  • To actively support and provide professional guidance where required and improve the department’s relationship within the business.
  • To develop robust polices, establish cost savings and improve attendance levels

 

The Candidate

 

·         Proven experience of providing HR advice and support to all levels.

·         Previous Reward or payroll experience.

  • Previous experience as a standalone HR Manager role is essential. 
  • Experience of working to deadlines and delivering results through effective management, organisation and planning of workloads and resourcefulness.
  • Ability to motivate and influence.

·         Good time management skills and the ability to juggle multiple tasks

·         Knowledge of current UK and European employment legislation, case law and codes of practice

·         3 years solid HR experience essential.

·         Strong attention to detail and a high degree of accuracy.

·         Highly numerical with good excel skills.

·         Ideally graduate or CIPD caliber but not essential

·         Excellent organisational skills and ability to remain professional under pressure.

·         Resilience and ability to work in an agile, adaptable fashion.

·         Self-motivated and comfortable to work using their own initiative.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


17/11/2017

Account Manager - based in Ealing

Position Vacancy:   Telephonic Account Manager

 

My client is a premier global provider of employee effectiveness services. They are committed to being at the forefront of the employee support service industry, bringing top-quality work-life services to organisations of all sizes that help employees meet the growing demands of today’s workplace through employee engagement and support.

Location: Ealing Broadway 

Reports to: Director of Regional Account Management  

Role type: Permanent full time 

 

Position Summary: 

 

The primary role of the Account Manager is to telephonically account manage a portfolio of clients; including a mix of UK business to business, intermediary and some global clients. The position requires proactive telephonic account management, the ability to build strong business relationships and to professionally represent my client. The Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions of my clients products and services.

Position Responsibilities:

 

·         Development and implementation of telephonic account management strategies, including portfolio analysis, client contact, call activity cycles, client retention and expansion activity.

 

·         Developing strong pro-active client relationships, understanding customer business requirements and exceeding customer expectations. 

 

·         Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.

 

·         Undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilisation reporting, trend analysis and consultation to maximise the value of our services for the client. 

 

·         Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.

 

·         Developing strong relationships internally and actively participating in supporting business objectives, projects and initiatives.

 

·         Undertaking related account management administration activity. This will include utilising an account management data base system, coordinating requests for promotional materials and contact with other departments as required to perform the role. 

 

·         Project work as assigned by management  

 

Core Competencies:

 

·         Strong understanding of core requirements for an account management / customer service role and the ability to implement these.  

 

·         Excellent communication skills particularly as the role is largely telephonic based. Professional presentation skills, (both written & verbal). The role may require both online and in-person presentations from time to time.

 

·         Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. The ability to ensure quick professional responses to client requests. Basic project management skills and the ability to deal with change. Strong attention to detail. 

 

·         Flexibility; creative problem-solving with ability to think “outside the box” to assist the client. 

 

·         The ability to work both independently and as part of a team.

 

·         Proficient with computers, web technology applications and competent in working with Microsoft Office Suite products. 

 

Experience and Qualifications: 

 

·         Previous demonstrated experience is preferred in an account management or customer services roles working in the UK business to business services sector.     

 

·         Preferably educated to Bachelor’s Degree level

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


14/11/2017

Project Manager - 3 month training programme offered in Germany!

Project Manager

London Office, SE1

My client is a pioneer in the crowd and cloud based testing of apps, web applications, wearables and Internet of Things applications. With the support of 100 employees and 250,000 testers globally they are successfully conquering this rapidly growing international market. If you are looking for an exciting start-up environment, this job is for you!

Your Tasks

Their crowd testers do the testing, you are responsible for making their User Experience and Usability projects a success:

• You are working with large blue chip companies

• As UX expert you develop and coordinate the test set-up for Usability and UX studies

• You get to know many apps and websites in different development stages

• During projects you keep our clients up to date and ensure that the projects are delivered on time and kept to schedule

• You are the contact person for testers and are responsible for quality assurance during tests

• You are evaluating and reporting the results of the test cycle for our clients

 

Your Qualification

• You have successfully completed an undergraduate degree

• You have experience in the field of QA / UX and know exactly what good usability means

• With your experience in qualitative research methods, it is easy for you to design user studies

• You are convinced that excellent user interfaces support users as well as our clients to boost their business success

• You have advanced computer skills in Microsoft Office especially in Word, Excel and Power Point

• You are open-minded, organized and communicative

• You have a professional working proficiency in English

 

Full training is provided, including a 3 month comprehensive training programme in Germany.

 

Also:

• Flat hierarchy: you are responsible for your work and you can implement your own ideas

• Development possibilities through a variety of internal and external training opportunities

• An open culture

• A great working atmosphere

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


14/11/2017

Sales Executive - exciting new opportunity!

Sales Executive

London Office, SE1

My client is a pioneer in the crowd and cloud based testing of apps, web applications, wearables and Internet of Things applications. With the support of 100 employees and 250,000 testers globally they are successfully conquering this rapidly growing international market. If you are looking for an exciting start-up environment, this job is for you!

Your Tasks

• Your first months will be focused on training, cold calling and learning our product services

• You are managing UK based and international customer accounts, predominately office based via telecommunications or with the client on site

• You are working with large blue chip companies

• You are acquiring and developing customers through your own creativity, curiosity, persuasiveness and perseverance

• You understand what the needs of our clients are and can offer the perfect solutions

• You are also planning and coordinating exhibitions and trade shows

 

Your Qualification

• You have a Bachelors degree and experience in selling B2B

• You have proven success establishing client relationships and building a pipeline

• You have a solid understanding of the business markets, culture and ethics in the UK

• You have a passion for technology with knowledge of how websites and apps operate in a business environment

• You can combine your brilliant skills in generating, pitching and closing deals with strong listening skills

• You have a professional working proficiency in English

 

Full training will be provided, which will involve 2 weeks at the head office in Germany.

Also:

• Flat hierarchy: you are responsible for your work and you can implement your own ideas

• Development possibilities through a variety of internal and external training opportunities

• An open culture, uncomplicated togetherness and joy of shared success

• A great working atmosphere

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


12/09/2017

Looking to hire, look no further....

Looking to Hire? Look no further…

A selection of candidates I am currently working with:

 

 

PROJECT AND LOGISTICS COORDINATOR

Salary Expectations: £35,000

·         Fluent in French, Italian and English

·         Customer Service orientated.

·         Experienced in managing the implementation of clients projects and organisational processes.

·         Studied International Trade within an internship programme in France

 

OPERATIONS MANAGER

Salary expectations: £45,000

·         Provides a pivotal support role to ensure senior management are working efficiently.

·         Oversee the day to day running of the business including HR, IT and building management.

·         Additional PA duties to the MD.

·         Overseeing events and exhibitions.

 

MARKETING AND PR MANAGER

Salary Expectations: £50,000

·         Campaign Strategy, Planning and Budgeting.  Excellent stakeholder management.

·         Website design and content management (Wordpress/Sitecore)

·         Email marketing & automation (Hubspot/Exact Target).  Video/webinar production (BrightTalk)

·         Analytics & Reporting (Google Analytics).  B2B and B2C Copy writing 

 

OFFICE MANAGER

Salary Expectations: £35,000

·         Strong commercial awareness, with the ability to present confidently at all levels.

·         Office management, client relations, recruitment and HR, finance and managing front of house.

·         Diary management, booking travel, client liaison, administration.

·         Sound knowledge of MS Office, Sage Line 50 and in house databases.

 

SALES EXECUTIVE/KEY ACCOUNT MANAGEMENT

Salary expectations: £35,000 basic plus OTE

·         Background in Technology with a focus on client satisfaction.

·         A planned approach to presentation, refined relationship-building skills and a natural confident communicator.

·         Efficient user of Salesforce.

·         Regular meetings with clients and consistent administration for smooth post sale care.

 

 

All candidates are met and an in-depth interview is conducted before introduced to clients. If you would like to receive further information, or would like to discuss a future recruitment campaign, please do not hesitate to get in contact. 

I look forward to hearing from you.


11/09/2017

Credit Control, Billing Specialist - opportunity to join established team

My client is seeking a Billing Specialist to join their highly motivated, high dedicated and growing Finance team in their Twickenham office.   

 

 

POSITION PURPOSE

 

We are looking for a competent Billing Specialist to undertake a variety of Finance tasks. Reporting to the Senior Billing Controller you will handle the processing of new sales orders and client renewals along with associated administrative tasks.

 

POSITION RESPONSIBILITIES

·         Input new sales orders and renewals directly into the billing system along with associated administrative tasks.

·         Receiving and reconciling incoming payments.

·         Manage the status of accounts and balances

·         Issue and post receivable invoices

·         Monitoring accounts to identify overdue payments

·         Chase customers for overdue and outstanding debt   

·         Take actions to encourage timely debt payments

·         Resolve billing and customer credit issues

·         Handle written and verbal customer queries related to their sales order or billing   

 

WHAT WE NEED FROM YOU

·         Proven experience as a billing specialist and/or credit controller

·         Comfortable dealing with numbers and the processing of financial information

·         Excellent knowledge of MS Office (particularly Excel),

·         Experience of Zuora or a similar subscription billing platform.  

 

KEY PERSON SPECIFICATION

 

·         Exceptional organisational skills and self-discipline

·         Superb communication skills, both written and verbal

·         An ability to work quickly & build strong relationships

·         An in-depth knowledge of Word, Excel and Outlook

·         Positive and professional attitude

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


11/08/2017

Project Manager - based in Chiswick

My client is an international award winning marketing consultancy specialising in the medical industry.  They have an exciting opportunity for a project manager to work in their Chiswick office looking after projects in the UK.  This is an ideal role for someone who is ambitious, loves to organise, who is proactive and is a natural communicator.  You will be given full training and a chance of advancement with this progressive, dynamic international organisation.

 

Position summary

·         To plan field visits

·         Plan field visit schedule to ensure all project parameters are met on time. 

·         Provide field visit capacity information to facilitate future planning. 

·         Build a rapport with field consultants with a view to developing a collaborative approach and foster a strong element of teamwork

·         Recruit additional consultants where teams need to expand

 

Primary responsibilities

 

Project Set up:

·         Build Project Scheduling database

·         Allocate Field Visits to consultants

·         Provide a Project Overview to the consultant team

 

During the project:

·         Provide a weekly update to the project lead and analysis team detailing

·         Liaise with the Project Lead if any issues arise.

 

End of a project:

·         Liaise with the analysis team regarding data collection

·         Coordinate expenses for the consultants.

 

Other responsibilities:

·         Maintain contact with consultants with a view to tracking their availability.

·         Send Project lead regular updates.

·         Recruiting of new consultants where needed

 

Experience Requirements: 

 

·         Proven track record in organization people and tasks in complex and dynamic environments

·         Diagnostic Information Gathering:          

Ability to identify the information needed to clarify a situation and seek that information from the appropriate people/sources

·         Analytical Thinking:                                        

The ability to tackle a problem by using a logical, systematic, sequential approach.

·         Forward Thinking:                                           

The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

·         Initiative:

Identify what needs to be done and doing it before being asked or before the situation requires it.

·         Results Orientation: 

The ability to focus effort on the goals in order to meet them

·         Thoroughness: 

Ensuring that one’s own and others’ information are complete and accurate.

·         Decisiveness: 

The ability to make decisions in a timely manner.

 

Competencies Dealing with People:

 

·         Establish Focus: 

The ability to communicate goals and deadlines

·         Attention to communication: 

The ability to ensure that information is passed onto others effectively either orally or via email

·         Persuasive Communication: 

The ability to deliver oral or written communication that persuades the intended audience

·         Build collaborative relationships: 

The ability to develop, maintain and strengthen partnership with others (the consultants) fostering a strong element of teamwork.

·         Interpersonal awareness:

The ability to notice, interpret, and anticipate others’ concerns and feelings, and communicate this awareness to the project leader

 

Self-Management Competencies:

 

·         Flexibility: 

The ability to adapt and react quickly to situations as they arise.

 

A strong working knowledge of Excel.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


26/06/2017

Interested in Law and Technology? Great sales opportunity in Twickenham - IMMEDAITE START

My client supplies a niche software in the United Kingdom and Australia and are continuing to enjoy rapid growth as they expand internationally. They are a young and vibrant company who can offer you a genuine career move. This is a great opportunity to be a part of their dynamic and motivated New Business Team.

THE ROLE

To generate new business throughout the UK.

You will be responsible for:

  • Discussing client requirements and analysing clients reactions to products and pricing
  • Cold calling
  • Qualifying new leads
  • Demonstrating the key benefits of the software to potential clients online and onsite
  • Achieving individual and team targets
  • Closing new business deals
  • Keeping up to date with products and competitors
  • Liaising with senior staff to determine sales strategies and targets

The successful candidate needs to be highly self-motivated, competitive and have a confident attitude. Your presentation and communication skills, along with your ability to close a deal will see you win in this role.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.


14/06/2017

Client Success Consultant - new position, immediate start.

My client leads the world in the development and sale of cloud based management software, on a Software as a Service (SaaS) model.  They employ more than 300 people worldwide, and are seeking a Client Success Consultant to join their highly motivated and dedicated team, where you will be provided with the best training, equipment, mentoring and support in order for you to be successful.

 

POSITION PURPOSE

 

Responsible for developing and maintaining excellent customer relationships and ensuring they gain maximum benefit from the adoption of the software.

 

POSITION RESPONSIBILITIES

 

Software knowledge

             Develop and maintain an outstanding knowledge of the Software

             Engage with Product Manager to ensure early visibility of new features

             Communicate workarounds, best practice or other advice with Helpdesk, Implementation and Sales teams as appropriate

             Respond to queries from Helpdesk, Implementation and Sales teams as applicable

             Gather feedback from clients on the product for Developments

Reactive engagement

             Monitor usage stats to identify where customers are struggling or not using and contact as appropriate

             Respond to negative NPS & Client Satisfaction surveys remotely or on site if applicable

             Assist and correct unsuccessful implementations

             Monitor helpdesk usage reports and contact clients requiring additional support

Proactive engagement

             Contact the client post installation to ensure client is using the product correctly and provide guidance where required

             Schedule and conduct regular touch base activity with customers

             Schedule and conduct remote or on-site meetings

             Conduct webinars and record videos to showcase new features and best practice guidelines

 

PERSON SPECIFICATION

 

             Exceptional organisational skills and self-discipline

             Positive and professional attitude

             An understanding of small law firm’s culture and expectations

             An aptitude for quick learning

             An understanding of Solicitors Accounts Rules and double entry book-keeping

             Knowledge of Xero

             An in-depth knowledge of Word, Excel and Outlook

             Superb communication skills, both written and verbal

             A passion for technology

             Car owner with full UK licence

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


11/05/2017

Project Manager - based in Chiswick

Project Manager

 

My client is an international award winning marketing consultancy specialising in the medical industry.  They have an exciting opportunity for a project manager to work in their Chiswick office looking after projects in the UK.  This is an ideal role for someone who is ambitious, loves to organise, who is proactive and is a natural communicator.  You will be given full training and a chance of advancement with this progressive, dynamic international organisation.

 

Position summary

·         To plan field visits

·         Plan field visit schedule to ensure all project parameters are met on time. 

·         Provide field visit capacity information to facilitate future planning. 

·         Build a rapport with field consultants with a view to developing a collaborative approach and foster a strong element of teamwork

·         Recruit additional consultants where teams need to expand

 

Primary responsibilities

 

Project Set up:

·         Build Project Scheduling database

·         Allocate Field Visits to consultants

·         Provide a Project Overview to the consultant team

 

During the project:

·         Provide a weekly update to the project lead and analysis team detailing

·         Liaise with the Project Lead if any issues arise.

 

End of a project:

·         Liaise with the analysis team regarding data collection

·         Coordinate expenses for the consultants.

 

Other responsibilities:

·         Maintain contact with consultants with a view to tracking their availability.

·         Send Project lead regular updates.

·         Recruiting of new consultants where needed

 

Experience Requirements: 

 

·         Proven track record in organization people and tasks in complex and dynamic environments

·         Diagnostic Information Gathering:          

Ability to identify the information needed to clarify a situation and seek that information from the appropriate people/sources

·         Analytical Thinking:                                        

The ability to tackle a problem by using a logical, systematic, sequential approach.

·         Forward Thinking:                                           

The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

·         Initiative:

Identify what needs to be done and doing it before being asked or before the situation requires it.

·         Results Orientation: 

The ability to focus effort on the goals in order to meet them

·         Thoroughness: 

Ensuring that one’s own and others’ information are complete and accurate.

·         Decisiveness: 

The ability to make decisions in a timely manner.

 

Competencies Dealing with People:

 

·         Establish Focus: 

The ability to communicate goals and deadlines

·         Attention to communication: 

The ability to ensure that information is passed onto others effectively either orally or via email

·         Persuasive Communication: 

The ability to deliver oral or written communication that persuades the intended audience

·         Build collaborative relationships: 

The ability to develop, maintain and strengthen partnership with others (the consultants) fostering a strong element of teamwork.

·         Interpersonal awareness:

The ability to notice, interpret, and anticipate others’ concerns and feelings, and communicate this awareness to the project leader

 

Self-Management Competencies:

 

·         Flexibility: 

The ability to adapt and react quickly to situations as they arise.

 

A strong working knowledge of Excel.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


09/05/2017

Product Consultant - International organisation in Technology, Twickenham based.

My client supplies a niche software in the United Kingdom and Australia and are continuing to enjoy rapid growth as they expand internationally. They are a young and vibrant company who can offer you a genuine career move. This is a great opportunity to be a part of their dynamic and motivated New Business Team.

THE ROLE

To generate new business throughout the UK.

You will be responsible for:

  • Discussing client requirements and analysing clients reactions to products and pricing
  • Cold calling
  • Qualifying new leads
  • Demonstrating the key benefits of the software to potential clients online and onsite
  • Achieving individual and team targets
  • Closing new business deals
  • Keeping up to date with products and competitors
  • Liaising with senior staff to determine sales strategies and targets

The successful candidate needs to be highly self-motivated, competitive and have a confident attitude. Your presentation and communication skills, along with your ability to close a deal will see you win in this role.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.


05/04/2017

Account Manager - based in Ealing

My client is a premier global provider of employee effectiveness services. They are committed to being at the forefront of the industry, bringing top-quality services to organisations of all sizes that help employees meet the growing demands of today’s workplace.

The primary role of the Senior Account Manager is to account manage a portfolio of clients; including a mix of UK business to business, intermediary and global clients. Typically these clients are medium to larger sized clients including key clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent my client. The Senior Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions of products and services. Based in the London office the role will involve business travel within the UK and some overseas travel.

 

Position Responsibilities:

 

             Development and implementation of account management plans, including portfolio analysis, client contact activity cycles, client retention and expansion strategies.

             Developing strong pro-active client relationships, understanding customer business requirements, response timeframes and exceeding customer expectations.

             Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.

             Undertaking planning and implementation activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilisation reporting, trend analysis and consultation to maximise the value of services for the client.

             Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.

             Developing strong relationships across departments, including the UK, USA and global offices.

             Actively supporting all of business objectives, priorities, projects and initiatives.

             Actively supporting and participating in the Account Management team both in the UK and globally.  

 

Core Competencies:

 

             Strong understanding of core requirements for an account management role and the ability to implement these. Aligned to this will be experience in dealing with key accounts.

             Excellent communication skills plus interpersonal and professional presentation skills, (written & verbal & via electronic formats).

             Demonstrated ability to build strong commercially focussed business relationships and to deal with the requirements of multiple stakeholders both internally and externally. 

             Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Project management skills and the ability to deal with change. Strong attention to detail is essential. 

             Strong analytical skills and the ability to see both the macro and micro aspects of account management.

             Proficient with IT and technology applications and competent in working with Microsoft Office Suite products.

 

Experience and Qualifications:

 

Previous demonstrated experience in UK based account management roles, working with business to business client relationships, is preferred. Additional experience in account management dealing with global clients would also be an advantage. Preferably applicants will also have experience, as an account manager, representing either business to business services, professional or consultancy based services. Demonstrated experience selling products and services to an existing client base is also required.    

 

Preferably Educated to Bachelor’s Degree level

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


27/03/2017

Project Manager - fluent German based in Chiswick

Project Manager with fluent German

 

My client is an award winning marketing consultancy specialising in the medical industry.  They have an exciting opportunity for a project manager to work in their Chiswick office looking after projects in Germany and other European countries.  This is an ideal role for someone who is ambitious, loves to organise, who is proactive and is a natural communicator.  You will be given full training and a chance of advancement with this progressive, dynamic international organisation.

 

Position summary

·         To plan field visits

·         Plan field visit schedule to ensure all project parameters are met on time. 

·         Provide field visit capacity information to facilitate future planning. 

·         Build a rapport with field consultants with a view to developing a collaborative approach and foster a strong element of teamwork

·         Recruit additional consultants where teams need to expand

 

Primary responsibilities

 

Project Set up:

·         Build Project Scheduling database

·         Allocate Field Visits to consultants

·         Provide a Project Overview to the consultant team

 

During the project:

·         Provide a weekly update to the project lead and analysis team detailing

·         Liaise with the Project Lead if any issues arise.

 

End of a project:

·         Liaise with the analysis team regarding data collection

·         Coordinate expenses for the consultants.

 

Other responsibilities:

·         Maintain contact with consultants with a view to tracking their availability.

·         Send Project lead regular updates.

·         Recruiting of new consultants where needed

 

Experience Requirements: 

 

·         Proven track record in organization people and tasks in complex and dynamic environments

·         Diagnostic Information Gathering:          

Ability to identify the information needed to clarify a situation and seek that information from the appropriate people/sources

·         Analytical Thinking:                                        

The ability to tackle a problem by using a logical, systematic, sequential approach.

·         Forward Thinking:                                           

The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

·         Initiative:

Identify what needs to be done and doing it before being asked or before the situation requires it.

·         Results Orientation: 

The ability to focus effort on the goals in order to meet them

·         Thoroughness: 

Ensuring that one’s own and others’ information are complete and accurate.

·         Decisiveness: 

The ability to make decisions in a timely manner.

 

Competencies Dealing with People:

 

·         Establish Focus: 

The ability to communicate goals and deadlines

·         Attention to communication: 

The ability to ensure that information is passed onto others effectively either orally or via email

·         Persuasive Communication: 

The ability to deliver oral or written communication that persuades the intended audience

·         Build collaborative relationships: 

The ability to develop, maintain and strengthen partnership with others (the consultants) fostering a strong element of teamwork.

·         Interpersonal awareness:

The ability to notice, interpret, and anticipate others’ concerns and feelings, and communicate this awareness to the project leader

 

Self-Management Competencies:

 

·         Flexibility: 

The ability to adapt and react quickly to situations as they arise.

 

A strong working knowledge of Excel.

Fluent in German.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


24/03/2017

Project Manager - fluent Spanish based in Chiswick

Project Manager with fluent Spanish

 

My client is an award winning marketing consultancy specialising in the medical industry.  They have an exciting opportunity for a project manager to work in their Chiswick office looking after projects in Spain and other European countries.  This is an ideal role for someone who is ambitious, loves to organise, who is proactive and is a natural communicator.  You will be given full training and a chance of advancement with this progressive, dynamic international organisation.

 

Position summary

·         To plan field visits

·         Plan field visit schedule to ensure all project parameters are met on time. 

·         Provide field visit capacity information to facilitate future planning. 

·         Build a rapport with field consultants with a view to developing a collaborative approach and foster a strong element of teamwork

·         Recruit additional consultants where teams need to expand

 

Primary responsibilities

 

Project Set up:

·         Build Project Scheduling database

·         Allocate Field Visits to consultants

·         Provide a Project Overview to the consultant team

 

During the project:

·         Provide a weekly update to the project lead and analysis team detailing

·         Liaise with the Project Lead if any issues arise.

 

End of a project:

·         Liaise with the analysis team regarding data collection

·         Coordinate expenses for the consultants.

 

Other responsibilities:

·         Maintain contact with consultants with a view to tracking their availability.

·         Send Project lead regular updates.

·         Recruiting of new consultants where needed

 

Experience Requirements: 

 

·         Proven track record in organization people and tasks in complex and dynamic environments

·         Diagnostic Information Gathering:          

Ability to identify the information needed to clarify a situation and seek that information from the appropriate people/sources

·         Analytical Thinking:                                        

The ability to tackle a problem by using a logical, systematic, sequential approach.

·         Forward Thinking:                                           

The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

·         Initiative:

Identify what needs to be done and doing it before being asked or before the situation requires it.

·         Results Orientation: 

The ability to focus effort on the goals in order to meet them

·         Thoroughness: 

Ensuring that one’s own and others’ information are complete and accurate.

·         Decisiveness: 

The ability to make decisions in a timely manner.

 

Competencies Dealing with People:

 

·         Establish Focus: 

The ability to communicate goals and deadlines

·         Attention to communication: 

The ability to ensure that information is passed onto others effectively either orally or via email

·         Persuasive Communication: 

The ability to deliver oral or written communication that persuades the intended audience

·         Build collaborative relationships: 

The ability to develop, maintain and strengthen partnership with others (the consultants) fostering a strong element of teamwork.

·         Interpersonal awareness:

The ability to notice, interpret, and anticipate others’ concerns and feelings, and communicate this awareness to the project leader

 

Self-Management Competencies:

 

·         Flexibility: 

The ability to adapt and react quickly to situations as they arise.

 

A strong working knowledge of Excel.

Fluent in Spanish.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


15/03/2017

Part Qualified Accountant - based in Chiswick

My client is a well-established practice of Chartered Accountants and Chartered Tax Advisors based in Chiswick, delivering a personalised accountancy and tax service, plus a comprehensive business support service.  They are looking for a Part Qualified Accountant to join their team.

Applicants are required to have ideally two year experience in Accountancy Public Practice.

The candidate will be working on

1 - Accounts preparation

2 - Filing accounts and compliance

3 – Preparation of corporation tax returns

4 – Management accounts

 The systems used are IRIS (for final accounts and tax), Sage & Xero for Management accounts and Advanced excel for data mining and presentation.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 


13/03/2017

Looking to hire, look no further....

OPERATIONS MANAGER/ EXECUTIVE PA

Salary Expectations: £55,000

·         Define and implement strategy, overseeing the day to day running of the business.

·         Office management, client relations, exhibition coordination, recruitment and HR.

·         Diary management, booking travel, client liaison, administration.

·         Personal assistant to MD and family.

 

OPERATIONS MANAGER

Salary Expectations: £65,000

·         Customer satisfaction/contracts management and analysis of service delivery.

·         Strategic input, team building and development of standard operating procedures.

·         Proficient level of budgetary/financial understanding and scenario analysis.

·         MBA – Master of Business Administration, Post graduate Diploma in Marketing (CIM).

 

STAFF BOOKING COORDINATOR – TEAM LEADER

Salary expectations: £28,000

·         Attend client meetings with senior management.

·         Reporting, analysing and using data to set targets and enhance the client experience.

·         Take ownership of escalated complaints.

·         Ensure each vacancy is managed within SLA’s.

 

ACCOUNT MANAGER – FRENCH SPEAKING

Salary Expectations: £30,000

·         Manage the implementation of client‘s projects.

·         Planning and managing the transition of sales to operations.

·         Working to KPI’s and standard operating procedures.

·         Assist in the recruitment, training and management of trainees.

 

RECEPTION/OFFICE MANAGER

Salary expectations: £25,000

·         General PA tasks – travel arrangements, documentation and setting up meeting rooms.

·         Running a busy switchboard.

·         Stationery and equipment orders.

·         Assist planning of company events.

 

 

All candidates are met and an in-depth interview is conducted before introduced to clients. If you would like to receive further information, or would like to discuss a future recruitment campaign, please do not hesitate to get in contact. 

I look forward to hearing from you.

 


10/03/2017

Operations Assistant for events company - based in Parsons Green

My client specialises in the provision of client entertaining solutions ranging from hospitality and ticket options to bespoke event management within music and arts, and sports.

Logistics and Operations

Responsibilities

 

  • Managing Spreadsheet - Inputting and managing company bookings
  • Responsibility for all operational and logistical duties (Rewards purchases / post run / stationary orders)
  • Managing incoming stock from suppliers
  • Managing and communicating company stock levels to sales team
  • Ensuring that dietary requirements and seating plans are implemented where applicable
  • Assisting the marketing team with client events
  • Assistance to the Marketing team on putting together presentations and keeping the website up to date with products and events.
  • Managing the company diary as well as Liaising with the CEO as a PA, supporting him with daily tasks including travel arrangements and meetings
  • Assisting in client invoicing
  • Publishing Profit and Loss documents after each event
  • Keeping contract folder up to date
  • Assist in updating the marketing schedule 

 

 


01/03/2017

Marketing Executive for Events Company in Parsons Green

My client specialises in the provision of client entertaining solutions ranging from hospitality and ticket options to bespoke event management within music and arts, and sports.  Reporting to the Head of Sales and Marketing you will provide marketing support while having great attention to detail and able to multi task in a busy, vibrant office.

MARKETING EXECUTIVE

Responsibilities

  • Updating website content
  • Creating event presentations and client proposals
  • Writing blog posts for company website and social media
  • Managing event invoicing
  • Chasing client payments
  • Sending out and collating post event client feedback
  • Updating client testimonials
  • Managing Docusign contracts
  • Managing distribution list for weekly E-shot
  • Managing logistics for DTB client events
  • Assisting with logistics – Sending out marketing collateral (Calendars)
  • Maintaining company X-drive

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


16/02/2017

EA to People and Culture Director - based in Ealing

ABOUT THE ROLE

This key role works seamlessly with the Executive Director of People and Culture to maximise the effectiveness of the business.  Acting as an ambassador for the directorate and the organisation and staying one step ahead of what's needed, the EA will confidently take control of organising and supporting the ED - whether this means optimising meetings, communicating with colleagues and stakeholders, writing reports and presentations, or providing creative, solution focused management of projects.

Duties include:

             Manage the ED’s diary

             Set up and run administration systems that effectively manage meetings, travel and conference arrangements, expenses and invoicing and team records/performance.

             Create professional level reports, letters, presentations, business plans and documents

             Coordinate People and Culture project delivery and administration, including progress reporting and tracking budgets

             Key project management

             Preparation for committee meetings, agendas and papers

             Organise events, conferences and business meetings

             Manage the purchasing/invoicing system for the Directorate.

             Manage the ED’s social media accounts.

             Internally build, develop and maintain great professional working relationships

 

Personal Profile

             Excellent communication skills

             Digitally savvy with a comprehensive knowledge of MS Office, social media, and experience of working with meeting and communication technology.

             Great organisation skills with an ability to prioritise and multi-task

             Excellent writing skills

             Experience of servicing high level meetings, including agenda management, report and pack preparation.

             Flexibility to respond to the dynamic demands of an Exec’s EA

             Proven resilience, remains cheerful and calm under pressure and receptive to feedback.

             A master of discretion and confidentiality.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 


14/02/2017

UK Sales Consultant - employee wellbeing programmes. Based in Ealing.

UK Sales Consultant - £37-40,000 basic plus bonus and benefits

My client is a leading global provider of employee effectiveness services, who are looking for a consultant to join their small, close knit, UK Sales Team.  This is a consultative sales opportunity, where you will be selling the idea and vision to help improve the employee wellbeing in the workplace and outside the office environment.  Full training will be given on the services my client provides but they are looking for a self-starter, who can hit the ground running in terms of generating new leads and potential opportunities,

Based in their UK Head Office, the primary role of the Sales Consultant is to generate agreed volumes of new business revenue across the Public, Private, Third & Intermediary sectors in the UK and global markets. The position requires strong selling skills combined with the ability to build strong business relationships at the highest level and to professionally represent my client at all times.  There will be the opportunity for international travel for training, internal meetings and conferences.

 

  • You will manage all sales activities within the assigned territory (lead generation through close), and as there is a long sales cycle, a consultative approach is key to ensure complete satisfaction of the client.
  • Develop and implement agreed upon strategic sales plan which will meet both personal and business goals of expanding customer sales.
  • Work closely with account management and service delivery teams for the achievement of customer satisfaction, revenue generation, and long-term account goals.

 

Job Duties & Responsibilities:

·         Prospect and establish new customers by managing a sales pipeline and developing and delivering proposals to customers by illustrating my clients value proposition

·         Sell consultatively, detailing products, determining customer needs and requirements; and making appropriate recommendations regarding the products and solutions my client can offer their business

·         Work with senior sales manager to develop strategic territory business plans for achievement of sales growth and quota attainment

·         Work in conjunction with sales team providing proposals and implementing sales strategies to achieve sales growth

·         Manage the sales process in the Public Sector primarily through the formal tender process

·         Build and sustain relationships with third party introducers that will ensure customer satisfaction and loyalty to my client

·         Leverage available resources to effectively implement company marketing plan, strategies and sales processes

 

Experience & Skills:

·         Articulate with excellent communication and team interaction skills

·         Ability to develop strong relationships with business decision makers, appropriately analysing their needs and providing viable solutions

·         Confident with ability to work under pressure, managing uncertainty and adapt to rapid change

·         Flexible with excellent time management skills (planning and organising work)

·         Collaborative approach to supporting internal teams and working with others

·         Excellent presentation skills are a pre-requisite

Required Experience:

  • Proven sales and/or account management track record
  • Proven project management, analytical and critical thinking skills; strong attention to detail
  • Demonstrated collaboration, problem resolution and influencing ability
  • Outstanding customer service delivery experience and interpersonal skills
  • Proven sales acumen
  • EAP and Work-Life industry experience (preferable)
  • Degree level education preferred

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


20/01/2017

Product Consultant - International organisation in Technology, Twickenham based.

My client supplies a niche software in the United Kingdom and Australia and are continuing to enjoy rapid growth as they expand internationally. They are a young and vibrant company who can offer you a genuine career move. This is a great opportunity to be a part of their dynamic and motivated New Business Team.

THE ROLE

To generate new business throughout the UK.

You will be responsible for:

  • Discussing client requirements and analysing clients reactions to products and pricing
  • Cold calling
  • Qualifying new leads
  • Demonstrating the key benefits of the software to potential clients online and onsite
  • Achieving individual and team targets
  • Closing new business deals
  • Keeping up to date with products and competitors
  • Liaising with senior staff to determine sales strategies and targets

The successful candidate needs to be highly self-motivated, competitive and have a confident attitude. Your presentation and communication skills, along with your ability to close a deal will see you win in this role.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.


12/01/2017

Receptionist for creative agency - fantastic Putney Location

My client, a communications specialist, is looking for a professional, charismatic, well presented and experienced Receptionist to join the House team. The successful candidate will be able to efficiently manage the front of house function and provide administrative support where required.  You must have an excellent phone manner, be well presented, have strong communication and interpersonal skills, the ability to multi-task and prioritise your workload as well as a 'can-do' and 'roll up your sleeves' attitude to getting the job done. 

Your key responsibilities

·         Provide an exceptional welcome to all guests and ensure the smooth running of our front of house function.

Answering all incoming calls in a friendly and professional manner, ensuring that messages are delivered promptly, provide guests with a warm welcome on arrival, ensure meeting rooms are properly set up and stocked prior to each meeting, provide tea and coffee for meetings, and provide catering for client meetings when required, ensure meeting rooms are kept clean and tidy throughout the day

·         Manage meeting catering requirements:

Finalising catering requirements with internal teams, raising (and issuing) Purchase Orders & gaining Team Leader approvals, and liaising with the catering company to ensure appropriate delivery

Complete all office closing processes including rinsing the coffee machine, checking meeting rooms and closing up all available meeting rooms  

·         Outgoing mail:

Complete the franking and ensure its timely delivery to the post office each evening

·         Incoming Mail:

Open and stamp all mail, and distributing mail as appropriate

Complete courier bookings for international packages, ensuring the correct approvals and booking processes are completed

Ensure that deliveries are dealt with promptly

·         Complete the weekly consumables shopping orders

Raise Purchase Orders for all costs and gain appropriate internal approvals prior to purchases being made

Maintain stocks and manage the ordering process for coffee, stationary, binding supplies, appliances, kitchen, cleaners and bathroom supplies.

·         Broader office support:

Complete ad-hoc requests for the Directors, such as booking in meetings or ordering cabs

Work with the Office Manager to ensure that internal gifts and cards are arranged

Complete binding requests

Complete sundry projects and tasks as requested by the Office Manager and Talent Manager.

 

Your skills and experience

·         Previous reception experience.

·         Some experience ordering supplies and liaising with suppliers

·         Comfortable working in a fast paced, deadline orientated culture, have the ability to manage many urgent and often, conflicting priorities and remain calm when under pressure

·         Have strong attention to detail

·         Be technically savvy, and fully conversant with Microsoft Word, Excel, and Outlook.

 

Your essential personal characteristics

Incredibly well presented with a fantastic and impeccable phone manner and communication skills; – Excellent interpersonal skills and be comfortable and confident working with the Senior Management team; – You must have a real ‘roll up your sleeves’, ‘can-do’ attitude to getting the job done; – Be energetic and keen to contribute to a dynamic, highly entrepreneurial environment that is constantly changing and assessing opportunities; – Be ambitious to self-improve and take on new challenges; – Have great a great sense of fun!

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.   


09/01/2017

Head of Fundraising for established Charity required.

ROLE TITLE:  Fundraising Manager

REPORTS TO: Commercial Director

My client is a unique organisation that supports young people in schools. This is an exciting opportunity to join a well-established, well organised and focused charity, to help them develop further and extend their good work within the UK. They are looking for a commercially aware candidate to bring their experience from the private sector to enhance the senior management team.

 

Purpose of Role

 

·         To lead the Trusts Fundraiser and work alongside the Commercial Director and Corporate Partnerships Manager to maximise income on a sustainable basis and to meet the income needs of the organisation’s three-year strategic plan.

·         To develop the current strategy in order to achieve the annual target; working with the fundraising team to manage, co-ordinate and monitor the fundraising plan throughout the year.

·         To identify potential Trust and statutory opportunities (central and local government) available and to attract new funders/supporters and broadening the fundraising portfolio.

·         Ensure that donor / funding contract obligations are met, in terms of objectives and financial expectations (including: donors are thanked, updated and reported to with the information they require to satisfy any terms and conditions of their grant)

                                                                                                                                                                             

Key Tasks, Responsibilities and Accountabilities

·         Work closely with colleagues across the charity to identify and develop potential projects suitable for trust and statutory funding.

·         Ensure the team and organisation are aware and kept up to date of opportunities arising within Trusts/Foundations, Corporate Foundations, statutory avenues and social investment where appropriate, using a variety of research methods.

·         Help to develop and strengthen key relationships and funding streams (broker new high level partnerships; account managing existing relationships, where necessary negotiate with substantial funders to secure project and core funding).

·         To continue to build face-to-face relationships with funders (where appropriate) through meetings, inclusion in the charity’s nurturing events, project visits and other opportunities.

·         Develop compelling and persuasive proposals for funders for the work Teens and Toddlers delivers, in line with the business plan and strategic goals.

·         Line Manage the Trusts Fundraiser to ensure their objectives and targets are met and that they are developed and supported.

·         Proactively support the marketing activity of the rest of the team, including all fundraising materials (annual report, etc), newsletter, website and events.

·         Keep a full and accurate record of all communications with donors, including bids sent, reporting requirements and contact information on the Salesforce database and elsewhere as appropriate.

·         Work primarily with project, finance and research staff to monitor project delivery and prepare data for project reporting.

·         Prepare monthly reports on secured funding and actual income, and a pipeline of developing proposals and bids/applications submitted.

 

Person Specification

Qualifications    

Degree level or equivalent qualification

Knowledge and Experience

 

·         Significant and demonstrable success in fundraising from large trusts, institutional and statutory donors including securing six figure donations     

·         Experience of working in the Charity at a management level and experience in managing people             

·         Project management and planning skills               

·         Track record of successful revenue generation and meeting targets       

·         Experience (or knowledge) of the youth sector Desirable

·         Experience or ability to foster strong relationships with colleagues          

·         Experience of delivering business plan objectives and of motivating staff to deliver high quality work     

Aptitudes and Skills      

·         A highly motivated, energetic and enthusiastic manager              

·         Excellent relationship building skills, and able to sustain a network of valuable contacts 

·         High level of organisational and IT skills, able to manage own and others

·         workload, able to work to set time scale and deadlines and meet targets in line with strategy    

·         Excellent communications skills including ability to write clear, concise applications and reports for donors, senior management and trustees         

·         Knowledge of standard office software packages            

·         Ability to work occasional evenings and weekends as the needs of the Charity require  

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 


06/01/2017

Commercial Director for Charity - new position, exciting opportunity!

ROLE: Commercial Director

REPORTS TO: Chief Executive

My client is a unique organisation that supports young people in schools.

Purpose of Role

·         Grow and diversify revenues from all sources by developing and executing a Charity-wide revenue strategy.

·         Identify new commercial partners for contracting/subcontracting supply of services.

·         Manage PR/Communications strategy, including messaging, materials and channel management across all client segments.

·         Create and maintain a strong and integrated revenue generation function to support the Charity’s work in the short, medium and long term at a national level.

 

Key Tasks, Responsibilities & Accountabilities

·         Develop and execute revenue growth strategy across all segments including, but not limited to

a. Commissioned revenues from schools, local and central government.

b. Partnership and sub-contracted revenue opportunities.

c. Charitable donors (trusts, corporates, individuals etc).

d. Government grants.

·         Form new commercial partnerships with other delivery bodies and create new and innovative contract arrangements.

·         Lead product development to ensure our products meet client needs and priorities, especially schools and local authorities. 

·         Develop and implement messaging for each revenue stream. 

·         Manage investor relationships.

·         Standard reporting to cover

a. revenues v targets, budgets, pipelines

b. metrics – deals closed v pipeline etc

·         Manage team of business development, fundraising and PR/comms staff.

·         Strengthen network of support via comms, website, events.

·         Network and research externally to understand the market and maximise the Charity’s revenues and profile.

·         Implement robust sales management and tracking processes

·         Ensure business development processes and activity is fully integrated with delivery and other functions, including product development.

 

Person Specification

·         Qualifications  Degree level or equivalent qualification (Essential)

·         Sales/Marketing/project management qualifications (Desirable)

 

Knowledge and Experience 

Essential

·         Project management and planning skills

·         Track record of successful revenue generation

·         Experience of managing others

·         Experience of contracting and closing deals with commercial partners

Desirable

·         Experience of being part of a senior management team

·         Experience of roles developing strategy  

 

Aptitudes and Skills 

·         Able to build networks outside the Charity  

·         Excellent communications skills written and oral

·         Able to develop new commercial models with other delivery bodies and prime contractors/partners  

·         Able to work to deadlines  

·         Analytical with the ability to set priorities  

·         Committed to CRM and sales management processes  


03/01/2017

Finance Assistant for expanding fashion organisation in Chiswick

My client is a high end retail manufacture with a focus on design and the functionality of their products.  Joining a small UK team and assisting with the USA and Asia markets this is a standalone role that will develop as the business continues its growth.  If you have the passion and business acumen to be involved in a vibrant business then this is the opportunity for you.

 

Job Description:

This is a varied and challenging role, providing important support to the Managing Director/Owner, with exposure to all aspects of the business.  The key elements of the role are as follows:

           Managing Sales and Purchase Ledger

           Credit Control

           Payment Runs

           Bank Reconciliations

           Sales/Inventory

           VAT returns

           Cash flow & forward currency planning

           Inter-company Invoicing

           Monthly Financial Reporting

           National Statistics Reports

           Costing and profitability analysis

           Insurances renewals & some office management admin

 

Sales Ledger

  • Prepare and process sales invoices
  • Prepare and email sales statements to clients
  • Credit control.

 

Cash and Bank

  • Bank Reconciliations
  • Petty Cash
  • Excel Cash Book Management

 

Purchase Ledger

  • Process Supplier Invoices
  • Process Company Credit Cards and personal expenses
  • Prepare and process Bacs payment runs
  • Reconcile supplier statements

 

Job costing

  • Update weekly sales reports
  • Review sales management information systems
  •  

VAT

  • Quarterly VAT returns

 

Qualities

  • Experienced in a similar role with bookkeeping qualifications
  • Must be able to work independently, unsupervised
  • Passionate about working for a vibrant expanding organisation
  • A good level of business acumen and common sense
  • Excel experience essential
  • Accounting experience essential

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


02/01/2017

Happy New Year!

Wishing all a very healthy and happy 2017!



23/12/2016

Festive Greetings....!

Wishing all of West London a very happy Christmas and good fortune in 2017.


02/12/2016

Business Development Executive - vibrant organisation in Twickenham

My client supplies a niche product internationally, and are continuing to enjoy rapid growth as they expand. They are a highly professional and vibrant company who can offer you a genuine career move. This is a great opportunity to be a part of their dynamic and motivated New Business Team, who will provide all the training and support you will need to succeed.

£25,000 basic, OTE £55k, car allowance

THE ROLE

To generate new business throughout the UK.

You will be responsible for:

  • Discussing client requirements and analysing clients reactions to products and pricing
  • Cold calling
  • Qualifying new leads
  • Demonstrating the key benefits of the product to potential clients online and onsite
  • Achieving individual and team targets
  • Closing new business deals
  • Keeping up to date with products and competitors
  • Liaising with senior staff to determine sales strategies and targets

The successful candidate needs to be highly self-motivated, competitive and have a confident attitude. Your presentation and communication skills, along with your ability to close a deal will see you win in this role.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.


23/11/2016

French Speaking Senior Account Manager - based in Ealing, immediate start!

My client is a premier global provider of employee effectiveness services. They are committed to being at the forefront of the industry, bringing top-quality services to organisations of all sizes that help employees meet the growing demands of today’s workplace.

The primary role of the Senior Account Manager is to account manage a portfolio of clients; including a mix of UK business to business, intermediary and global clients. Typically these clients are medium to larger sized clients including key clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent my client. The Senior Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions of products and services. Based in the London office the role will involve business travel within the UK and some overseas travel.

 

Position Responsibilities:

 

             Development and implementation of account management plans, including portfolio analysis, client contact activity cycles, client retention and expansion strategies.

             Developing strong pro-active client relationships, understanding customer business requirements, response timeframes and exceeding customer expectations.

             Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.

             Undertaking planning and implementation activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilisation reporting, trend analysis and consultation to maximise the value of services for the client.

             Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.

             Developing strong relationships across departments, including the UK, USA and global offices.

             Actively supporting all of business objectives, priorities, projects and initiatives.

             Actively supporting and participating in the Account Management team both in the UK and globally.  

 

Core Competencies:

 

             Strong understanding of core requirements for an account management role and the ability to implement these. Aligned to this will be experience in dealing with key accounts.

             Excellent communication skills plus interpersonal and professional presentation skills, (written & verbal & via electronic formats).

             Demonstrated ability to build strong commercially focussed business relationships and to deal with the requirements of multiple stakeholders both internally and externally. 

             Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Project management skills and the ability to deal with change. Strong attention to detail is essential. 

             Strong analytical skills and the ability to see both the macro and micro aspects of account management.

             Proficient with IT and technology applications and competent in working with Microsoft Office Suite products.

 

Experience and Qualifications:

 

Previous demonstrated experience in UK based account management roles, working with business to business client relationships, is preferred. Additional experience in account management dealing with global clients would also be an advantage. Preferably applicants will also have experience, as an account manager, representing either business to business services, professional or consultancy based services. Demonstrated experience selling products and services to an existing client base is also required.    

 

Preferably Educated to Bachelor’s Degree level

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


22/11/2016

Senior Account Manager - based in Ealing, immediate start

My client is a premier global provider of employee effectiveness services. They are committed to being at the forefront of the industry, bringing top-quality services to organisations of all sizes that help employees meet the growing demands of today’s workplace.

The primary role of the Senior Account Manager is to account manage a portfolio of clients; including a mix of UK business to business, intermediary and global clients. Typically these clients are medium to larger sized clients including key clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent my client. The Senior Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions of products and services. Based in the London office the role will involve business travel within the UK and some overseas travel.

 

Position Responsibilities:

 

             Development and implementation of account management plans, including portfolio analysis, client contact activity cycles, client retention and expansion strategies.

             Developing strong pro-active client relationships, understanding customer business requirements, response timeframes and exceeding customer expectations.

             Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.

             Undertaking planning and implementation activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilisation reporting, trend analysis and consultation to maximise the value of services for the client.

             Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.

             Developing strong relationships across departments, including the UK, USA and global offices.

             Actively supporting all of business objectives, priorities, projects and initiatives.

             Actively supporting and participating in the Account Management team both in the UK and globally.  

 

Core Competencies:

 

             Strong understanding of core requirements for an account management role and the ability to implement these. Aligned to this will be experience in dealing with key accounts.

             Excellent communication skills plus interpersonal and professional presentation skills, (written & verbal & via electronic formats).

             Demonstrated ability to build strong commercially focussed business relationships and to deal with the requirements of multiple stakeholders both internally and externally. 

             Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Project management skills and the ability to deal with change. Strong attention to detail is essential. 

             Strong analytical skills and the ability to see both the macro and micro aspects of account management.

             Proficient with IT and technology applications and competent in working with Microsoft Office Suite products.

 

Experience and Qualifications:

 

Previous demonstrated experience in UK based account management roles, working with business to business client relationships, is preferred. Additional experience in account management dealing with global clients would also be an advantage. Preferably applicants will also have experience, as an account manager, representing either business to business services, professional or consultancy based services. Demonstrated experience selling products and services to an existing client base is also required.    

 

Preferably Educated to Bachelor’s Degree level

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


13/10/2016

Bookkeeper for dynamic growing company in Chiswick

My client is a high end retail manufacture with a focus on design and the functionality of their products.  Joining a small UK team and assisting with the USA and Asia markets this is a standalone role that will develop as the business continues its growth.  If you have the passion and business acumen to be involved in a vibrant business then this is the opportunity for you.

 

Job Description:

This is a varied and challenging role, providing important support to the Managing Director/Owner, with exposure to all aspects of the business.  The key elements of the role are as follows:

•           Managing Sales and Purchase Ledger

•           Credit Control

•           Payment Runs

•           Bank Reconciliations

•           Sales/Inventory

•           VAT returns

•           Cash flow & forward currency planning

•           Inter-company Invoicing

•           Monthly Financial Reporting

•           National Statistics Reports

•           Costing and profitability analysis

•           Insurances renewals & some office management admin

 

Sales Ledger

  • Prepare and process sales invoices
  • Prepare and email sales statements to clients
  • Credit control.

 

Cash and Bank

  • Bank Reconciliations
  • Petty Cash
  • Excel Cash Book Management

 

Purchase Ledger

  • Process Supplier Invoices
  • Process Company Credit Cards and personal expenses
  • Prepare and process Bacs payment runs
  • Reconcile supplier statements

 

Job costing

  • Update weekly sales reports
  • Review sales management information systems
VAT
  • Quarterly VAT returns

 

Qualities

  • Experienced in a similar role with bookkeeping qualifications
  • Must be able to work independently, unsupervised
  • Passionate about working for a vibrant expanding organisation
  • A good level of business acumen and common sense
  • Excel experience essential
  • Accounting experience essential

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


11/10/2016

Assistant HR Manager - well established Brentford organisation

My client is a well-established, family run business that has steadily expanded over the years and now has over 400 staff.  Due to this growth they are looking for an Assistant HR Manager to take responsibility of specific projects and offer full support to the HR Manager and the rest of the team.

 

Main purpose of the job.

To manage the key areas of the HR remit, support the HR manager and work alongside the HR administrator and Payroll administrator.

 

Key Accountabilities and Objectives

·         Manage the apprenticeship programme from start to finish including sourcing, coordinating training, being the company contact for apprentices, transitioning apprentices into permanent employees.

·         Become an expert user in the HRIS, leading the development of the system and training other users.

·         Manage the HR deployment communications including mailshots and e-shots

·         Manage HR events such as charity fundraisers, wellbeing promotions etc

·         Responsible for checking the payroll and deputise for payroll processing.

 

Other duties

·         Providing cover and support to the HR and payroll team.

·         Getting involved in projects as and when required.

·         Conduct any reasonable request associated with this job function or the smooth running of the department.

 

Person Specification

·         Previous HR experience in HRIS and payroll

·         Exposure to apprentice or graduate programmes

·         Excellent attention to detail with an interest in reporting and analytics

·         Enthusiasm, motivation and the drive to see things though from start to finish

·         Positive attitude, willing and eager to offer ideas and add value where ever possible.

·         Flexible team player to assist and support where needed.

·         Working to deadlines and good organisational skills

·         A CIPD qualification is preferred but not essential

·         Full clean Driving licence (there maybe the opportunity to visit their other offices)

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


07/10/2016

Business Development Executive - vibrant organisation in Twickenham

My client supplies a niche software in the United Kingdom and Australia and are continuing to enjoy rapid growth as they expand internationally. They are a young and vibrant company who can offer you a genuine career move. This is a great opportunity to be a part of their dynamic and motivated New Business Team.

THE ROLE

To generate new business throughout the UK.

You will be responsible for:

  • Discussing client requirements and analysing clients reactions to products and pricing
  • Cold calling
  • Qualifying new leads
  • Demonstrating the key benefits of the software to potential clients online and onsite
  • Achieving individual and team targets
  • Closing new business deals
  • Keeping up to date with products and competitors
  • Liaising with senior staff to determine sales strategies and targets

The successful candidate needs to be highly self-motivated, competitive and have a confident attitude. Your presentation and communication skills, along with your ability to close a deal will see you win in this role.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.

 


23/09/2016

Looking to hire, look no further....

A selection of candidates I am currently working with:

 

OFFICE MANAGER/OPERATIONS – BUSINESS GRADUATE

Salary Expectations: £35,000

·         Business reporting regarding finances and updates to the board.

·         Recruitment, training, website management, process orders, office administration, customer service.

·         Meet SLA’s, project management, international client relations, travel and diary management.

·         Logistics, distribution and supply chain management.

 

BRAND MANAGER AND PRODUCT DEVELOPER – DESIGN GRADUATE

Salary Expectations: £30,000

·         Plan production and manufacturing of product, product development and production life cycle.

·         Visiting and presenting to suppliers, buyers and merchandisers, representing brands.

·         Man management, recruitment and training.

 

IT MANAGER – MATHMATICS GRADUATE

Salary Expectations: £45,000

·         Responsible for the IT Infrastructure for 2 UK locations.

·         Budget Management, database migration, installation of new IT operating equipment, managing server and email infrastructure.

·         Part of Senior Management group and manage IT helpdesk.

 

SENIOR CUSTOMER SERVICE ADVISOR – JOURNALISM GRADUATE

Salary expectations: £25,000

·         Experience within customer service, sales, administration and reception.

·         Able to work independently without supervision, working towards tight deadlines.

·         Shipping documentation, sales reports, processing orders, client relations.

·         Dealing with complex complaints, working closely with HR, Finance and Management.

 

CO ORDINATOR WITH FLUENT GERMAN

Salary expectations: £22,000

·         Experience within science and medical field, providing technical and administrative support.

·         Dealing with customer correspondence, complaints and customer issues.

·         Proof reading, providing translations and editing texts.

 

All candidates are met and an in-depth interview is conducted before introduced to clients. If you would like to receive further information, or would like to discuss a future recruitment campaign, please do not hesitate to get in contact. 

I look forward to hearing from you.


09/09/2016

Senior Account Manager - based in Ealing

Position Description:

 

Company Overview:  My client is a premier global provider of Employee Assistance Programmes, (EAP), Work-Life services and employee effectiveness services. They are committed to being at the forefront of the employee support service industry, bringing top-quality work-life services to organisations of all sizes that help employees meet the growing demands of today’s workplace. Our values are based around strengthening workplace effectiveness through employee engagement and support.

 

Position: Senior Account Manager

 

Location:  London, W5

 

Role type: Full time

 

Reports to: Director of Regional Account Management

 


 

Position Summary:

 

The primary role of the Senior Account Manager is to account manage a portfolio of clients; including typically a mix of UK business to business, intermediary and global clients. Typically these clients are medium to larger sized clients including key clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent my client. The Senior Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions of products and services. Based in the London office the role will involve business travel within the UK and some overseas travel.

 

Position Responsibilities:

 

·         Development and implementation of account management plans, including portfolio analysis, client contact activity cycles, client retention and expansion strategies.

 

·         Developing strong pro-active client relationships, understanding customer business requirements, response timeframes and exceeding customer expectations.

 

·         Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.

 

·         Undertaking planning and implementation activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilisation reporting, trend analysis and consultation to maximise the value of services for the client.

 

·         Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.

 

·         Developing strong relationships across departments, including the UK, USA and global offices.

 

·         Actively supporting all of business objectives, priorities, projects and initiatives.

 

·         Actively supporting and participating in the Account Management team both in the UK and globally.   

 

Core Competencies:

 

·         Strong understanding of core requirements for an account management role and the ability to implement these. Aligned to this will be experience in dealing with key accounts.

 

·         Excellent communication skills plus interpersonal and professional presentation skills, (written & verbal & via electronic formats).

 

·         Demonstrated ability to build strong commercially focussed business relationships and to deal with the requirements of multiple stakeholders both internally and externally.  

 

·         Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Project management skills and the ability to deal with change. Strong attention to detail is essential.  

 

·         Strong analytical skills and the ability to see both the macro and micro aspects of account management.

 

·         Proficient with IT and technology applications and competent in working with Microsoft Office Suite products.

 

Experience and Qualifications:

 

Previous demonstrated experience in UK based account management roles, working with business to business client relationships, is preferred. Additional experience in account management dealing with global clients would also be an advantage. Preferably applicants will also have experience, as an account manager, representing either business to business services, professional or consultancy based services. Demonstrated experience selling products and services to an existing client base is also required.    

 

Preferably Educated to Bachelor’s Degree level

 


09/09/2016

Team Leader - global provider based in Ealing

Core Competencies:

 

·         Strong ability to successfully combine the requirements of a multi-functional role that include both supervisory management skills and an account management role.

·         Leadership skills so as to competently manage staff and display the core values of WPO.

·         Excellent communication skills plus interpersonal and professional presentation skills, (both written & verbal). Demonstrated ability to build strong business relationships, manage staff, and to deal with the requirements of multiple stakeholders both internally and externally.

·         Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Project management skills and the ability to deal with change. Strong attention to detail is essential.

·         Strong analytical skills and attention to detail.

·         Proficient with IT and technology applications and competent in working with Microsoft Office Suite products.

 

Experience and Qualifications:

 

Previous demonstrated experience in UK based account management roles, working with business to business client relationships, is preferred. Additional experience in account management dealing with global clients would also be an advantage. Preferably applicants will also have experience, as an account manager, representing either business to business services, professional or consultancy based services. Demonstrated experience selling products and services to an existing client base is also required. 

 

Additionally the candidate should have experience in supervisory or team leader roles as the role includes staff management responsibility.    

 

Educated to Bachelor’s Degree level


08/09/2016

Director of Account Management - based in Ealing

Company Overview:  My client is a premier global provider of Employee Assistance Programmes, (EAP), Work-Life services and employee effectiveness services. They are committed to being at the forefront of the employee support service industry, bringing top-quality work-life and wellness services to organisations of all sizes that help employees meet the growing demands of today’s workplace. Their values are based around strengthening workplace effectiveness through employee engagement and support.

 

Position: Director of Regional Account Management

 

Location:  London, W5

 

Role type: Full time

 

Reports to: Senior Vice President, Global Account Management

 


 

Position Summary:

 

The Director Regional Account Management is responsible for the management of the UK and Ireland Account Management Team. This role includes supervisory management, setting team objectives, delivery of team business targets, staff recruitment, coaching and training staff, assisting team members with their client accounts on a day to day basis, acting as a lead representative for the business with clients, and account management activity for assigned client accounts. Additionally the role involves supporting the Senior Vice President, Global Account Management, Sales and Account Management teams globally and other Departments to work towards the achievement of business objectives.       

 

The position requires a highly proactive approach with the ability to deliver effective supervisory people management outcomes, business performance management outcomes, business planning objectives as well as key deliverables in client account management. While the day to day management focus is for the UK and Ireland Account Management Team has a global focus for its business and the role will encompass working within a global business model.

 

Based in the London office the role will involve travel within the UK and some overseas travel as needed.

 

 

 

 

 

Position Responsibilities:

 

 

(1) Responsibility for the management of the UK and Ireland Account Management Team. Currently the team structure includes the position as Director of UK and Ireland Account Management plus:

 

Senior Lead Account Manager x 1 FTE (London based, this role line manages 3 x Account Managers)

Senior Account Manager x 4 FTE (3 London based / 1 Dublin based)  

Account Manager x 3 FTE (London based reporting to the Senior Lead Account Manager)

Account Management Associate (Admin role) x 1 FTE (London based)

 

(2) Day to day people management duties for the UK and Ireland Account Management Team will include:

 

Supervisory management, performance management, setting staff objectives, mentoring, training and coaching, completing performance appraisals, recruitment of new staff as required, staff inductions and probation period reviews, staff leave approvals, expense approvals, and following HR policies & guidelines. Resource planning will also form part of the role in consultation with the Senior Vice President, Global Account Management and CEO.

(3) Responsibility for the delivery of agreed business performance outcomes, business planning objectives as well as key deliverables in client account management. This includes monitoring and reporting on agreed team revenue targets, reviewing and allocating team portfolios, analysis of team performance, recommendations on business improvements and achieving agreed business objectives. Actively assisting team members with their client accounts on a day to day basis, acting as a lead representative for the business in developing client business relationships including attending client meetings, assisting with business up-sales, client renewals and working with  Business Development to secure new business opportunities. In conducting these duties the Director of the UK and Ireland Account Management Team will liaise closely with the Senior Vice President, Global Account Management and CEO.       

(4) The Director of UK and Ireland Account Management may also be assigned individual accounts to manage as agreed with the Senior Vice President, Global Account Management.

 

(5) The Director of UK and Ireland Account Management must build strong business relationships within the entire Account Management and Business Development teams globally as well as with all Departments and in all global locations. Active participation in supporting business objectives, projects, initiatives is essential. My client has a global focus for its business and the role will encompass working within a global business model.  

 

 


 

Core Competencies:

 

·         Excellent people management and business management skills.

·         Leadership skills.

·         Demonstrated ability to build strong business relationships.

·         Excellent communication skills.

·         Ability to deal with the requirements of multiple stakeholders both internally and externally.

·         Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines and the ability to deal with change.

·         Project management skills.

·         Strong analytical skills.

·         Proficient with IT and technology applications, CRM database use, project management tools and competent in working with Microsoft Office Suite products.

 

 

 

Experience and Qualifications:

 

Demonstrated experience in a management role combining both people management and business management experience and responsibility in a commercial setting is required. Experience in account management roles, working with business to business, and or 3rd party intermediary client relationships, is preferred. Additional experience in account management dealing with global clients would also be an advantage.     

 

Educated to Bachelor’s Degree level.

 

Eligible to work in the UK.


16/08/2016

Sales Executive - great career move.

My client supplies a niche software internationally, and are continuing to enjoy rapid growth as they expand. They are a young and vibrant company who can offer you a genuine career move. This is a great opportunity to be a part of their dynamic and motivated New Business Team.

£25,000 basic, OTE £55k, car allowance

THE ROLE

To generate new business throughout the UK.

You will be responsible for:

  • Discussing client requirements and analysing clients reactions to products and pricing
  • Cold calling
  • Qualifying new leads
  • Demonstrating the key benefits of the software to potential clients online and onsite
  • Achieving individual and team targets
  • Closing new business deals
  • Keeping up to date with products and competitors
  • Liaising with senior staff to determine sales strategies and targets

The successful candidate needs to be highly self-motivated, competitive and have a confident attitude. Your presentation and communication skills, along with your ability to close a deal will see you win in this role.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.


28/07/2016

Bids Manager - based in Isleworth

Job: Bids Manager

 

My client is a successful and ambitious company built around an excellent engineering team involved in the design, development and manufacture. They are are currently looking to recruit a talented and experienced Bids Manager role to plan, manage and deliver bids and proposals according to strict deadlines. This includes coordinating bid submission, managing third-party contractors/consultants, and providing a single point of contact to the project Customer.

The Role

 

The key duties of the role are as follows:

 

•             Leading bid submissions

•             Develop & manage the Bid Control Plan

•             Facilitate all related meeting

•             Ensure all elements of commercial risk and reward are clearly understood

•             Directing and managing proposals from beginning to delivery

•             Estimating and managing submissions

•             Negotiating with Customers, Sub-Contractors, and Suppliers

·         Reporting bid/proposal status to the Head of Operations

 

The Person

Candidates wishing to apply should have:

•             Experience at building, developing and growing business relationships vital to the success of the project and the business

•             Ability to work in a high pressure environment focused on delivering to tight deadlines

 

Skills, Experiences & Qualifications

 

•             Typically qualified with a Bachelor’s degree supported by on the job experience

•             3+ years direct work experience in a bid management capacity, including all aspects of project development and execution

•             Experience at working both independently and in a team-oriented, collaborative environment

•             Experience in the use of relevant IT and Tools

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


14/07/2016

IT Infrastructure Manager - LOVE cutting edge technology?

If you have excellent communication skills and a passion for technology my client,  who leads the world in the development and sale of cloud based management software, is offering an excellent opportunity to join them in the expansion and implementation of their UK IT strategy.

Position Purpose / Objective

The IT Infrastructure Manager executes projects in line with the IT strategy within their territory as directed by the Client Delivery Manager. They are also expected to implement tactical solutions where it’s in the best interest of the organisation. The position is responsible for project managing, rolling out, supporting and maintaining all of my client’s technology systems. The role requires regular business engagement within your region to ensure company deliverables are being met and the company is operating as efficiently and effectively as possible.

 

IDEAL CANDIDATE

Do you live and breathe the ever changing world of business and technology? Your deep rooted passion in this will be needed to ensure my clients technology requirements are catering for business success and customer satisfaction. You won’t be afraid to try new things, take risks and learn quickly from your mistakes. Change is inevitable and your thinking has to be agile enough too efficiently and effectively analysis, reject or accept new initiatives constantly. Expressing calm, rational decision making and showing integrity, transparency, care, passion, humour and a zest for life are essential.

 

RESPONSIBILITIES

·         Source reliable and respected local suppliers and technology (communications) specialists

·         Play a key role in planning and managing projects

·         Investigate and recommend technical solutions

·         Configure applications and solutions to meet the business requirements

·         Manage and resolve all local incidents

·         Provide ad-hoc user/server support and assistance as required

·         Manage and source contracted labour to assist with ad-hoc support and project work.

·         Manage procurement and deployment of new desktops, laptops, IP handsets, mobile phones, software, servers, and network and telephony infrastructure as required

·         Ensure risk mitigation is practiced through information security governance.

·         Maintain up to date software licensing and hardware asset registers

·         Manage all IT related insurance claims

·         Project manage office and staff relocations

·         Co-ordinate and manage all IT initiatives and projects as directed by the Client Delivery Manager

·         Action all new starter software/hardware requests

·         Action IT procedures relating to staff exit upon notification

·         Ensure business requests are actioned in a timely fashion

·         Provide weekly status reports

·         Provide training to staff on business services where possible

·         Escalate technical issues to product specialists internally and externally when required

·         Provide International Support if required

 

Key selection criteria

  • Minimum Bachelor’s Degree in Computer Science or Business
  • Extremely strong communication skills. Can easily explain technical issues to non-technical individuals.
  • Mastery of analysis and problem solving from issue to resolution.
  • Ability to manage multiple independent contracting resources.
  • Background working within a technical service provider.
  • Background as a network engineer
  • Has supported a business in its entirety while understanding the detailed requirements of each department.
  • Solid knowledge of Microsoft Azure, Office 365, Dropbox, and change management.
  • Experience troubleshooting Fortigate Firewalls, AWS EC2/DirectConnect/Route53/S3/Glacier, Aruba WiFI, Windows Server 2008+, Windows 7+, Redhat, Mac OSX, Cisco/Avaya/Mitel VoIP, IOS and Android environments.
  • Any industry certifications (MCP, VCP, MCSA, MCITP, ITIL, CISSP, PMP, PRINCE2, CCNA, CSA, CSAA, TOGAF) would be highly regarded

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


04/07/2016

Graduate opportunity in Technology - LOVE Sales?

My client leads the world in the development and sale of cloud based software in a niche market.  They are seeking a Lead Generator to join their highly motivated, high velocity and growing team and will provide the best training, equipment, mentoring and support in order for you to be successful.

 

POSITION PURPOSE / OBJECTIVE

Principally you will be working in tandem with the sales team, generating new leads. This is a results-driven role and requires being able to work in a dynamic and fast-paced environment. You will be personifying our company’s core values, and you will be representing them as you speak with new potential clients. Success in this role means having hit all your targets and generating quality leads for your sales colleagues, leading to successful instructions and eventually sales!

 

SELECTION CRITERIA - ESSENTIAL

             Ideally you have outbound lead generation experience.

             You are a goal orientated and driven to succeed.

             You have strong communication skills (both written and verbal) and the ability to converse with high level decision-makers.

             You are able to work towards targets and enjoy working collaboratively as part of a successful team, contributing to team targets and income

             You are creative and eager to learn

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


29/06/2016

Sales Support Administrator - based in Isleworth

My client is a successful and ambitious engineering company involved in the design, development and manufacture.

With an international market presence, ambitious plans for continued growth and development of cutting edge technologies, they are currently looking to recruit a Sales Support Administrator to support and manage the existing customer relationships, consistently providing a world class service.

 

The Role

The successful candidate will be responsible for:

             Managing and developing new and existing customer relationships through regular visits and communication

             Dealing with day to day enquiries from customers, managing sales leads and passing the relevant details to the appropriate Business Line Manager

             Coordinating pricing for customers and issuing quotations

             Developing customer accounts to their full potential

             Being the point of contact for any issues or customer complaints that arise ensuring resolution and preventative actions are implemented

             Supporting and driving worldwide sales of products and services

             Seek to continuously improve customer satisfaction through customer service reviews

             Any other duties as required to fulfil company requirement

 

The Person

Key competencies

             Commercial acumen

             Customer orientation

             Drive for results               

             Self-Motivation & Resilience

             Communication

             Relationship building

             Attention to detail

 

Candidates wishing to apply should be:

             Good Customer service skills

             Proactive with good organisational & interpersonal skills

             A dynamic individual with a track record of delivering results

             Ability to work independently

             A team player with excellent written and oral communication skills

             Able to thrive in a busy working environment that requires multi-tasking, prioritising and delivering to deadlines

 

Qualifications & Experience

Essential             

             A minimum of 2 years’ experience in a similar customer facing role

             Experience with IT and office software packages (Word, Excel, Power point etc.)             

Desirable

             Experience in marketing, advertisement and promotion activities

             Experience working within the Electronics Engineering/ Manufacturing sector

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.        


24/06/2016

Office Assistant required in Putney

Job Title:                                              Office Support Assistant

Responsible to:                                 Office Manager, Managing Director

Job Purpose:                                      To assist with the office administration processes.

               

My client is an established and growing organisation specialising in healthcare solutions.

Principle Accountabilities:

 

1.            Answering telephone calls, dealing with them immediately or by routing them to the correct person as quickly as possible or taking and passing on accurate messages and assuring their receipt. Greet visitors.

2.            Deal with all incoming mail ensuring post reaches the correct person as soon as possible. Frank and send outgoing mail ensuring the correct postage on all items.

3.            Assist in management of the purchase invoices process by ensuring that prices are verified and that invoices are matched against the correct purchase order (where necessary) before passing them to the Managing Director for final sign-off & signature.

4.            File all Debtor & Creditor invoices, update payments spreadsheet, general correspondence filing.

5.            Reconcile Dispatch notes to Sales orders prior to invoicing.

6.            Process daily orders by email, fax, post, telephone, on CRM in a timely manner. Handle all customer related queries received by telephone, email, fax, post, through sales team, distributors or ILG warehouse.

7.            Bank and update the remittance sheet with cheques/credit card information.

8.            Assist all sales team with queries relating to shipments, orders.

9.            Arrange courier collections, post office deliveries, posting monthly statements.

10.          Data entry on company CRM, such as but not limited to dispatch notes, serial numbers, invoice numbers.

11.          Debt Collection- assisting with making calls and sending out reminders to all aged debtors.

12.          Undertake other duties natural to the position of office support assistant and duties as from time to time requested by Managing Director, Chairman and Office Manager.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 

 


06/06/2016

Finance Administrator - interested in Sport and Fitness?

Book Keeper/Finance Administrator

 Job Description:

 This is a varied and challenging role, providing important support to the Managing Director/Owner, with exposure to all aspects of the business.  The key elements of the role are as follows:

           Managing Sales and Purchase Ledger

           Credit Control

           Payment Runs

           Bank Reconciliations

           Sales/Inventory

           VAT returns

           Cash flow & forward currency planning

           Inter-company Invoicing

           Monthly Financial Reporting

           National Statistics Reports

           Costing and profitability analysis

           Insurances renewals & some office management admin

 Sales Ledger

  • Prepare and process sales invoices
  • Prepare and email sales statements to clients
  • Credit control.

 Cash and Bank

  • Bank Reconciliations
  • Petty Cash
  • Excel Cash Book Management

 Purchase Ledger

  • Process Supplier Invoices
  • Process Company Credit Cards and personal expenses
  • Prepare and process Bacs payment runs
  • Reconcile supplier statements

 Job costing

  • Update weekly sales reports
  • Review sales management information systems
  •  

VAT

  • Quarterly VAT returns
  • Intrastat

 Qualities

  • Experienced in a similar role
  • Must be able to work independently, unsupervised
  • Excel experience essential
  • Accounting experience essential

 


01/06/2016

Sales Executive - niche organisation in Twickenham

My client supplies a niche software in the United Kingdom and Australia and are continuing to enjoy rapid growth as they expand internationally. They are a young and vibrant company who can offer you a genuine career move. This is a great opportunity to be a part of their dynamic and motivated New Business Team.

THE ROLE

To generate new business throughout the UK.

You will be responsible for:

  • Discussing client requirements and analysing clients reactions to products and pricing
  • Cold calling
  • Qualifying new leads
  • Demonstrating the key benefits of the software to potential clients online and onsite
  • Achieving individual and team targets
  • Closing new business deals
  • Keeping up to date with products and competitors
  • Liaising with senior staff to determine sales strategies and targets

The successful candidate needs to be highly self-motivated, competitive and have a confident attitude. Your presentation and communication skills, along with your ability to close a deal will see you win in this role.


13/05/2016

Customer Relations Manager for cutting edge product required in Chiswick

My Client is looking to recruit a Customer Relations Manager to support and manage new and existing customer relationships, consistently providing a world class service.  A great opportunity to make the role your own, and be part of an exciting progressive company, working with a cutting edge product.  This is a standalone role, and you will be responsible for all aspects of customer relations.

The successful candidate will be responsible for:

             Managing and developing customer relationships through regular telephone and other communications

             Dealing with day to day enquiries from customers

             Follow up on all potential sales leads, working to KPI’s, set up new processes, maintaining standards.

             Online sales, Shipping documentation, sales reports, processing orders.

             Seek to continuously improve customer satisfaction through customer service reviews

             Stock Management and Inventory

             Ownership of escalated complaints, analysing customer experience.

             Any other duties as required to fulfil company requirements

The Person

Key competencies

             Commercial acumen

             Customer orientation

             Drive for results               

             Self-Motivation & Resilience

             Communication

             Relationship building

             Attention to detail

Candidates wishing to apply should be:

             Proactive with good organisational & interpersonal skills

             A dynamic individual with a track record of delivering results

             A team player with excellent written and oral communication skills

             Able to thrive in a busy working environment that requires multi-tasking, prioritising and delivering to deadlines

Qualifications & Experience

Essential             

             A minimum of 2 years’ experience in a similar customer facing role

             Experience with IT and office software packages (Word, Exel, Power point etc.) Photoshop ideal.

             Warm & Friendly telephone manner      

Desirable

             Experience working within the retail or health/fitness sector

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


12/05/2016

Thinking of recruiting? Candidates looking for their next opportunity....

Candidate Selection – Creative and Finance.

 

 

Digital/Creative Professionals

Salary expectations: £22,000 to £60,000

 

·         Marketing Manager: Manage marketing budget in excess of  £200,000, organising and managing several events and roadshow’s at both national and local levels, project planning marketing events, raising brand awareness in order to meet and exceed the KPI of 2,000 new enquiries per month

·         Head of Customer Marketing: development of the overall customer journey and contact strategy, manage all activity supporting customer touch-points e.g. with Marketing Communications, Customer Management, Product Management, external agencies etc

·         Digital and Database Manager: business and data analysis, provide information for strategic decision making.

·         Sales and Marketing Coordinator: sales support, social media management, trade shows, brand development.

·         CIM qualified P/T Marketing Manager: Leading marketing team for client-side B2C business, strategy, communications including digital, CRM, social media, Membership collateral, advertising and PR, content, rebranding.

·         Senior Client Manager: recommend and implement multi-channel marketing strategies, conducting database analysis for clients, reporting of campaign performance and advising for future activity.

·         Database and Marketing Manager: Website management and use of website CMS systems, Google Analytics, Online Email management platforms (DotMailer, MailChimp), managing CRM databases.

·         Marketing and Social Media Assistant: Creating and executing a social media calendar, using various tools Hootsuite, Google + and LinkedIn, building social presence and ensuring its stainability.

 

Finance Professionals

Salary expectations: £30,000 to £45,000

·         Management Accountant: Member of AAT, working towards CIMA qualification, budgets/forecasting, month and year end, data reporting, analysis and resolving complex queries.

·         Financial Controller: month/year end, reconciliations for multi currencies, VAT, management accounts, forecasting.

·         Finance Manager: reconciliations, database management, invoicing, extensive filing for tax and accounts, PA to MD.

·         AAT Qualified HR Manager: Sage Line 5.0, payroll administration, general accounts.

·         Payroll Specialist: year-end submissions, reconciliations, benefits/rewards administrations, reporting, budgets, forecasting, trouble shooting, implementing new systems, HR/Accounts Assistant.

·         Accounts Assistant:  fluent German accounts payable, purchase orders, invoicing, resolving issues internationally, SAP accounting system.

 

 

All candidates are met and an in-depth interview is conducted before introduced to clients.


25/04/2016

New Business Consultant - exciting opportunity in Twickenham

My client supplies a niche software in the United Kingdom and Australia and are continuing to enjoy rapid growth as they expand internationally. They are a young and vibrant company who can offer you a genuine career move. This is a great opportunity to be a part of their dynamic and motivated New Business Team.

THE ROLE

To generate new business throughout the UK.

You will be responsible for:

  • Discussing client requirements and analysing clients reactions to products and pricing
  • Cold calling
  • Qualifying new leads
  • Demonstrating the key benefits of the software to potential clients online and onsite
  • Achieving individual and team targets
  • Closing new business deals
  • Keeping up to date with products and competitors
  • Liaising with senior staff to determine sales strategies and targets

The successful candidate needs to be highly self-motivated, competitive and have a confident attitude. Your presentation and communication skills, along with your ability to close a deal will see you win in this role.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.


22/04/2016

Looking to Hire....look no further!

A selection of candidates I am currently working with:

LANGUAGES

Salary Expectations: £25,000 to £30,000

·         Sales and Customer Service Executive within high end property, fluent German and Norwegian, plus French and Spanish.

·         PA to Director, conference/events experience, fluent French and German.

·         Compliance Auditor, handling complaints, customer service, fluent German.

 HR PROFESSIONALS

Salary expectations: £35,000 to £65,000

·         Group HR Manager MCIPD, graduate, AAT Level 1 &2, setting up HR function, managing change and TUPE transfers, complex ER issues, training & resourcing solutions

·         HR Director MCIPD, change management, man management, culture development, and strategic international HR planning.

·         HR Officer CIPD, MSc Human Resource Management, recruitment, disciplinaries, learning and development.

 GRADUATE ACCOUNT MANAGERS

Salary expectations: £25,000 to £38,000

·         Corporate Events Coordinator, Employee of the year 2012, international clients, data analysis, reporting.

·         Executive Account Manager, business to business, key accounts and sales, mentor account managers.

·         Technical Support, sales, liaising with global teams, help implement new products.

CUSTOMER RELATIONS

Salary expectations: £25,000 to £30,000

·         Project Manager for ‘customer excellence’, reporting, working to KPI’s, set up new processes, maintaining standards.

·         Team Leader, attend client meetings, ownership of escalated complaints, analysing customer experience.

·         Customer Service Consultant, shipping documentation, sales reports, processing orders, client relations.

PA/ADMINISTRATION

Salary Expectations: £22,000 to £42,000

·         Graduate PA to Director level, complex diary management, international travel, minute taking, and events.

·         Office Manager, recruitment, training, website management, process orders, office administration, customer service.

·         Operations Coordinator, meet SLA’s, project management, international client relations, travel and diary management.

 

All candidates are met and an in-depth interview is conducted before introduced to clients. If you would like to receive further information, or would like to discuss a future recruitment campaign, please do not hesitate to get in contact. 

I look forward to hearing from you.

 

                 


22/03/2016

Account Manager - global organisation

The primary role of the Account Manager position is to account manage a portfolio of clients which are predominately a mix of small to medium sized, UK business to business clients, intermediary clients and some global clients. The position also includes supporting the Senior Lead Account Manager and Account Management team as and when required.

The position requires a highly proactive approach to account management activity, the ability to build strong business relationships, to be detail focussed, and to professionally represent my client. The Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions products and services. Account management activity will primarily be delivered using a mix of telephonic and electronic communication, but the role will also involve, at times, client site face to face meetings, promotional activity, presentations as well as hosting client meetings at London office, as and when needed.

The role is based in the London office based in Ealing. Business travel will be required, as needed, both in the UK and overseas.


21/03/2016

Project Manager with German required in Chiswick

My client is an expanding progressive organisation that offers a bespoke service to international clients, assisting them monitor, maintain and develop their own performance and productivity.

The core responsibility of this role is to manage the staff of various projects across Europe and to ensure that time scales and targets are met and each project achieves their goal and expectation.  Full training is given and you will work with a mentor in the first few months but with full support, you are fully responsible for each project.

This role would ideally suit someone who has had extensive experience in organising people, making sure that they are at the right place at the right time and building strong communication avenues over the phone and email.  Have you run a temporaries desk for a recruitment company, organised staff for large functions, or coordinated travel for big groups?  If yes, then your skills will be highly utilised in this role. 

Along with your people management skills, you will need to be comfortable with Excel and be happy working with numbers to collate the data from each project.

If you speak a European language especially German then this would enhance your application.


09/03/2016

HR Manager - stand alone role based in Ealing

The Role

The role will be a HR Manager standalone position supporting UK, Ireland, France and Portugal and will be the first point of contact for all HR issues, showing strength in specialist areas such as Employee Relations.  The Human Resources Manager HRM will be responsible for delivering a proactive and strategic HR service. This would include responsibility for all aspects of Human Resources records, and for advising on Human Resources matters to ensure compliance with current legislation and best practice. This role will involve working closely with the Management Team to develop processes to ensure efficient recruitment, development, retention and motivation of employees.

 

The HR Manager's role is essential to supporting managers by providing a robust administration service and clear professional guidance.

 

·         Experience processing and handling payroll and tax, working closely with our US Finance Team.

·         Managing the employee benefits program, re broking agreements, plus conducting annual benefit benchmarking.

·         Generating employee contracts for new hires, new hire induction and managing the leaver process.

·         Monthly reporting, (absence, headcount, salary review and payroll)

·         Keep up to date with legislative changes and flag up anything that will impact policy, process or procedure.

  • Act as a central contact point for managing ER cases, liaising with company Lawyers where appropriate and working alongside senior management.
  • Responsible for writing and implementing HR policies in the business for both UK & Ireland.
  • Working closely with the recruitment team to ensure end to end process is adhered to.
  • Responsible for the UK employee handbook and ensuring it is maintained and communicated throughout. 
  • Supply statistical data for external award surveys
  • To actively support and provide professional guidance where required and improve the department’s relationship within the business.
  • To develop robust polices, establish cost savings and improve attendance levels

 

The Candidate

 

·         Proven experience of providing HR advice and support to all levels.

·         Previous Reward or payroll experience.

·         Knowledge of UK Employment Law .

·         3 years HR experience essential.

·         Strong attention to detail and a high degree of accuracy.

·         Highly numerical with good excel skills.

·         Ideally graduate or CIPD caliber but not essential

·         Excellent time management and organisational skills

·         Ability to multi-task and remain professional under pressure.

·         Resilience and ability to work in an agile, adaptable fashion.

·         Self-motivated and comfortable to work using their own initiative.

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 


07/03/2016

EA to MD for prestigious Art Gallery

My client is a well established Art Gallery in Mayfair.  They are recruiting for an EA to work closely with the MD in all aspects of the business including some private work.  This is a true one on one role providing strong organisational and administrative support.

As a conscientious, driven professional with strong inter-personal skills you will assist in improving internal communication and client development through  research and market awareness.

Responsibilities:

·         Managing personal and business diaries.

·         Managing and preparing all business and personal correspondence, ensuring timely follow up Greeting clients, attending meetings, taking minutes, acting as client liaison 

·         Managing complex travel arrangements, including flights, hotels, appointments, ordering foreign currencies, researching relevant collections and potential clients

·         Preparing all expenses forms/credit card statements

·         Proactively researching new client opportunities and international collector bases for presentation and discussion

·         Arranging invoicing post sale and coordinating inter-departmental information relating to shipping and financial activity.

·         Maintaining digital and physical filing systems

·         Any other relevant duties as directed.

 

Key skills/experience:

 

·         Excellent secretarial, communication and time management skills.

·         Excellent research skills Excellent Mac-proficient IT skills; MS Office and Adobe Creative Suite Knowledge of art markets desirable

·         Highly motivated with a willingness to work outside standard hours when needed

·         Working hours are 9am – 6pm Monday – Friday and 11am – 5pm at least one Saturday per month

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.

 


01/02/2016

Account Manager - IMMEDIATE START - 9 month contract

Are you looking to telephonically account manage a portfolio of clients?  My client requires a mix of small to medium UK business to business clients to be managed plus some intermediary and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent my client. The Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions of my client’s products and services.  Some business travel will be required.

  You will have a strong understanding of core requirements for an account management / customer service role and the ability to implement these.  Excellent communication skills particularly as the role is largely telephonic based. Professional presentation skills, (both written & verbal). The role may also require both online and in-person client presentations. Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. The ability to ensure quick professional responses to client requests. Basic project management skills and the ability to deal with change. Strong attention to detail.  Flexibility; creative problem-solving with ability to think “outside the box” to assist the client.  The ability to work both independently and as part of a team. Proficient with computers, web technology applications and competent in working with Microsoft Office Suite products.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful. 



15/01/2016

Immediate Start - Receptionist/Office Manager for Design Agency in Hammersmith.

Background:

Allen International is as strategic design consultancy whose core competence is retail design and related brand identity / communications for the financial service sector.  As the world leader in financial services for brand and retail design, they have delivered design solutions to over 305 banks worldwide.

 Job Description:

 Based on reception this is a varied and challenging role, providing important office management/studio support to the company.

 The key elements of the role are as follows:

·         Ensure the smooth running of front of house

·         Answering all incoming calls, ensure that messages are delivered promptly

·         Welcome and look after guests on arrival

·         Ensure meeting rooms are kept clean, are properly set up and stocked prior to each meeting, complete teas, coffee and provide catering for long meetings when required

·         Mail

·         Manage all travel arrangements for staff including booking flights; managing visa requirements and completing travel packs for each trip

·         Complete general admin and completing general ad-hoc requests as and when required.

·         Maintain stocks and manage the ordering process for: stationary, kitchen and bathroom supplies

 

The Receptionist reports to the Financial Controller who manages the reception, administration and personnel departments within the company.

You must be comfortable working in a fast paced, deadline orientated culture and have the ability to manage many urgent and often, conflicting priorities.

Be energetic and keen to contribute to a dynamic, highly entrepreneurial environment that is constantly changing and assessing opportunities.

Be ambitious to self-improve and take on new challenges.

Have great a great sense of fun!


 


30/12/2015

Very best wishes for 2016!

Happy New Year to all candidates and clients in West London!


24/12/2015

FESTIVE GREETINGS! Here's to a joyous Christmas.

Wishing all in West London a very merry Christmas!


17/12/2015

Senior UK/International Account Manager required - great career prospects!

My client is a premier global provider of the employee support service industry, bringing top-quality work-life services to organisations of all sizes that help employees meet the growing demands of today’s workplace. Their values are based around strengthening workplace effectiveness through employee engagement and support.

Position Summary:

 The primary role of the Senior Account Manager is to account manage a portfolio of clients; including typically a mix of UK business to business, intermediary and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent my client. The Senior Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions of products and services.

Position Responsibilities:

 ·         Development and implementation of account management plans.

·         Developing strong pro-active client relationships, understanding customer business requirements, response timeframes and exceeding customer expectations.

·         Generating growth by value-added solution sales of additional products and services.

·         Providing clients with utilisation reporting, trend analysis and consultation to maximise the value of services for the client.

·         Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.

·         Developing strong relationships, across departments, including the UK, USA and global offices.

·         Actively supporting all of business objectives, priorities, projects and initiatives.

·         Actively supporting and participating in the Account Management team both in the UK and globally.  

 

Core Competencies:

 

·         Strong understanding of core requirements for an account management role and the ability to implement these. Aligned to this will be experience in dealing with key accounts.

·         Excellent communication skills plus interpersonal and professional presentation skills, (written & verbal & via electronic formats).

·         Demonstrated ability to build strong commercially focussed business relationships and to deal with the requirements of multiple stakeholders both internally and externally. 

·         Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Project management skills and the ability to deal with change. Strong attention to detail is essential. 

·         Strong analytical skills and the ability to see both the macro and micro aspects of account management.

·         Proficient with IT and technology applications and competent in working with Microsoft Office Suite products.

 

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role.  If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful.